CW - HR Operations & Onboarding Specialist

CW - HR Operations & Onboarding Specialist

Job Category: Human Resources

Requisition Number: CWHRO
002420

• Posted :
  December 22, 2025
• Full-Time
• Hybrid

Showing 1 location

Houston, 920 Memorial City Way, Ste 300, Houston, TX 77024, USA

JOB SUMMARY: The HR & Onboarding Leader serves as a key member of the Corporate HR team and provides comprehensive HR generalist support with a strong emphasis on onboarding, compliance, employee support, and cross-functional coordination. This position ensures a consistent, high-quality new hire experience; supports branch management with day-to-day HR matters; manages all drug & alcohol (D&A) programs; and maintains compliance with federal, state, and customer-specific requirements.

The role also supports ongoing HR operations, employee lifecycle processes, and policy and procedure alignment across the organization.

ESSENTIAL FUNCTIONS, ROLES, AND RESPONSIBILITIES: Essential duties and responsibilities include the following.

• Serve as an HR generalist resource, providing guidance on policies, procedures, performance issues, job changes, and general employee support.
• Ensure HR practices comply with federal and state labor laws and internal policies.
• Support managers with employee relations matters, escalating issues appropriately to HR leadership.
• Assist with internal transfers, departmental moves, and updates to employment status or job data.
• Maintain accuracy and integrity of employee information within HR systems.
• Respond to employee inquiries regarding HR processes, benefits contacts, policies, and system navigation.
• Participate in HR projects, audits, policy updates, and continuous process improvement initiatives.
• Complies with all quality, safety, health, environmental requirements, policies and procedures relevant to the position.

• Oversee the full pre-employment and onboarding process for all new hires, from offer acceptance through first-day coordination with the Hiring Manager.
• Maintain onboarding workflows, ensuring branch-specific and HQ-specific processes remain compliant and efficient.
• Develop, update, and deliver new hire orientation materials, presentations, and training sessions.
• Create and maintain electronic new hire files, ensuring proper documentation and compliance.
• Liaise with IT for network account setup, system access, equipment coordination, and troubleshooting for supported systems.
• Manage new hire communication touchpoints and gather feedback to continually improve the employee experience.
• Add new hire information into the payroll system and ensure accuracy across HR and Recruiting systems.
• Maintain all Recruiting and open headcount reporting for the team.

• Serve as the primary point of contact for all Company drug and alcohol programs, including DOT and non-DOT testing.
• Maintain working knowledge of DOT FMCSA and PHMSA regulations and testing protocols.
• Coordinate all testing events (pre-employment, random, reasonable suspicion, post-incident, customer-specific requirements).
• Ensure compliance with third-party auditing companies (e.g., TPS, DISA, NCMS), maintain rosters, and conduct/coordinate audit responses.
• Manage customer-required D&A protocols and ensure alignment with internal procedures and regulatory requirements.
• Partner with the Recruiting team on high-volume hiring processes, updates to hiring portals, and onboarding coordination.
• Support reporting needs across Recruiting and HR, including staffing, headcount, turnover, and onboarding metrics.
• Act as a consultant to candidates and new hires throughout the onboarding phase.

• Serve as the Company Relocation Coordinator for domestic and international moves, supporting new hires and internal transfers with logistics, documentation, and vendor communication.

• Ensure all work is completed in adherence with safety, health, environmental, and quality policies.
• Maintain awareness of evolving regulatory requirements affecting onboarding, employment documentation, DOT compliance, and HR processes.
• Partner with the Corporate HRBP to adjust policies and procedures…