Manager, Hospitality ​/ Hotel ​/ Catering

Company Description

Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites.

Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with the Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing.

The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit.

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We are a design and experience-led brand. Our properties create ownable experiences and programming that are one-of-a-kind across lifestyle, culinary, adventure, and wellness.

The on-site Experiences Manager is a key role in developing, curating and carrying out unique experiences for guests, Florentine community and team members alike. Experiences will be aligned with the ‘Soul of the Place’ which is the unique identity and personality of each Auberge property.

• Lead the creation and development of curating all experiences and a monthly calendar of activities for the property.
• Planning, project managing, and collaborating with inter-departmental teams and executing special moments, signature programs and weekly activities, events, classes, and programs that allow guests and members to experience the property's values and create lasting memories.
• Assist in the development of daily rituals that bring the resort’s spirit alive for its guests and the local community
• Working alongside the Marketing and Operations teams to project manage the strategic seasonal programs and partnerships that will bring the property to life.
• Support the curation of design elements throughout the resort. Activating guest spaces and events throughout the property in an intentional and relevant way.
• Establish and maintain relationships with local partners, vendors, DMCs, city guides and travel partners to enhance our unique brand story.
• Participate in training programs and facilitate special touches that inspire the team and highlight our Soul of the Place.
• Identify opportunities to further improve, customize, or personalize a guest's experience based on guest feedback and strategic opportunities.
• Create processes to further deepen being experience-led at the property level and at the Auberge Collection brand.
• Curate and deliver the highest quality member experience for a diverse community.
• Oversee all member programming, events and activations.
• Maintain confidentiality and security of specified resort information, member information, correspondence, reports and files.

• Minimum of 2 years of work experience in the hospitality industry to include hotels and resorts, restaurants and wineries.
• Minimum of 2 years of demonstrated experience with developing and executing personalized experiences including coordinating events, activities, and programming.
• Demonstrated entrepreneurial approach combined with a positive and curious demeanor.
• Extensive knowledge of the local area including recreation, restaurants, events, sights and other attractions.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• A discerning eye for design, style and unique experiences.
• Italian and English language skills.

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and…