Clubhouse Manager, River Oaks Club

Overview

The Organization

River Oaks Country Club, founded in 1923, is a premier private club located on 183 acres in Houston. The Club offers multiple dining venues, banquet facilities and special event spaces, with a 160,000-square-foot clubhouse and a tradition of exceptional service and world-class amenities.

River Oaks has a history of hospitality driven by member engagement and elevated experiences. Plans are underway for a major first-floor renovation in 2026 to meet evolving member expectations. The Food and Beverage team delivers the elevated experiences the Club is known for, blending Southern hospitality with innovative dining and service standards.

River Oaks Country Club Details

• Annual Revenues: $45M
• F&B Volume: $15M
• Initiation Fee: $125k
• Food Cost Percentage: 35%
• Food and Beverage Outlets:
  Men’s Locker Room, Ladies’ Locker Room, Golf Turn, Boutique Dining, Formal Dining, Adult Casual, Family Dining, Pool Bar and Bistro
• Club POS and Accounting Systems:
  Jonas

F&B Volume: $15M information appears as part of the overall business snapshot.

The Clubhouse Manager is responsible for the daily operations of the Clubhouse relating to Member Dining, Housekeeping and Member Services.

• A La Carte dining rooms total 300 seats
• Men’s and Ladies’ Locker Rooms in the Clubhouse total 100 seats
• Two outlet restaurants located near the golf course and poolside total 300 seats

Reporting directly to the Club Manager, this role will have several senior-level managers as direct reports, providing operational oversight in a la carte dining, outlet locations and banquets. The Clubhouse Manager is responsible for championing ROCC standards including daily upkeep, decorum and smooth operations of the Clubhouse. The total employee base reporting to this position is approximately 200+ employees, depending on the season.

This person works closely with the Director of Beverage, Director of Events, Chief Engineer, Director of Purchasing, Executive Chef and the culinary team, as well as with other Directors and the GM/COO to provide the ultimate country club experience to River Oaks Country Club members and their guests.

Primary

• Provide daily oversight of all Clubhouse operations, with emphasis on member Dining, Food & Beverage outlets, Member Services, Housekeeping and Laundry, Valet, Safety and Security and Club events.
• Assume full responsibility for clubhouse operations in the absence of the Club Manager and/or the GM/COO.
• Maintain a high level of visibility and positive Member interaction, ensuring exceptional service and experiences.
• Interact professionally with Club members, employees, vendors and the ROCC community to uphold the Club's standards.
• Attend staff meetings and member committee meetings as required.

Financial & Administrative

• Assist the Club Manager in preparing the annual budget, including revenue projections, operating expenses, labor, event costing and capital expenditures for all assigned departments.
• Oversee and monitor ongoing inventories of China, glass and silver.

Staff Leadership & Development

• Collaborate with the Club Manager and Human Resources to develop and maintain effective orientation and training programs for new and existing staff.
• Provide frequent and timely training sessions with support from the other manager.
• Develop and maintain standard operating procedures for all areas of clubhouse operations.

Operations & Facilities Oversight

• Ensure optimal conditions across all areas of clubhouse maintenance.
• Maintain the Club's Employee Safety Program including leading the Employee Safety Committee and ensuring proper safety and security equipment and protocols.

Events & Member Experience

• Participate in planning sessions for all Club events, contributing to seamless and successful execution.

Leadership & Motivation

• Energetic, enthusiastic and consistently positive in attitude.
• Inspires and motivates others to realize their potential.
• Calm under pressure, with the ability to quickly develop solutions to problems or conflicts.

Member Service & Culture

• Member-focused with exceptional attention to detail.
• Genuine passion for personalized service and quality Food & Beverage.
• Approaches service with creativity and innovation while respecting and valuing the history and traditions of the Club.
• Approachable, personable and enjoys engaging with members and guests.

Teamwork & Collaboration

• Strong team player, willing to contribute, collaborate and follow through on projects and deadlines.
• Works effectively across multiple departments and with managers to ensure success.
• Genuinely cares about people and is ready to support colleagues and Members.

Professionalism & Work Ethic

• Excellent communication skills, able to interact in a professional and friendly manner.
• Flexible, adaptable and able to prioritize effectively in dynamic situations.
• Hardworking, proactive and eager to seize opportunities as they arise.

Education & Professional Background

• Undergraduate degree preferred…