Rooms Controller

Overview

Join us for this incredible opportunity to be part of our Front Office Team as a Rooms Controller Hyatt Regency Houston-Downtown located in Houston, TX. Not only will you be part of a rock-star team, but you’ll get to be part of a company that has been named one of the “100 Best Companies to Work For®" by Fortune and Great Place To Work.

Hyatt has earned a spot on this prestigious list for 12 consecutive years, making it one of the longest-ranked hospitality brands.

The Rooms Controller is primarily responsible for room inventory to maximize selling opportunities at the Front Office. This includes assigning room blocks for groups and guest preferences. Front Office Agents rely on the Rooms Controller’s ability to manage the inventory and analyze reports. This role has a direct impact on guest fulfillment with room accommodations. Individuals in this role must also assist in the guest registration process and communication of hotel services and promotions.

This position leads other associates by coaching, giving direction and may include training.

• Block and pre-register suites and rooms in the PMS according to guests requests five days out. Assign VIPs according to sales, events, and management needs.
• Keep front desk staff, including management, informed on any oversells, challenges, special accommodations unmet, etc.
• Over sold-out periods perform room protects to ensure that rooms blocked for future arrivals are protected (one/two-night holes).
• Check reservations listed on group resume and tour resumes to ensure reservation dates, billings, and room blocks are accurate in the PMS system.
• Attend Daily Business Review meeting to be aware of business trends, new bookings and changes to current bookings.
• Verify billing details for third party, group blocks, credit card authorizations, etc. are accurate and complete.
• Promptly answer front office phones with a positive and clear voice. Handle all requests and problems and when needed delegate special requests to appropriate persons or departments.
• Document any guest situations which require action by another department and follow up as needed.
• Maintain out of order & out of service rooms with engineering and housekeeping.
• Daily review of all Airline Reservation, add-ons and proper filling of their billing information.
• Other duties as assigned.

Hyatt has a very competitive benefit package for colleagues, which may include:

• Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• Direct deposit
• Competitive wages

• Prior hotel/Front Office experience is required
• Takes pride in a great job done
• A true desire to satisfy the needs of others
• They must be open to all shifts
• Able to lift, pull, and push a moderate weight
• Able to walk and stand throughout duration of shift
• Availability to work varied schedule including nights, weekends and holidays
• Exceptional interpersonal skills
• Proficiency in computer systems and technology, including data entry, document management, and navigating various software platforms
• Strong attention to detail, ensuring accuracy in documentation, reporting, and daily tasks while maintaining efficiency

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.