Concierge

Overview

We are looking to hire an effective High-Rise Concierge within a luxury High Rise Condominium setting. The High-Rise Concierge will focus to ensure that each encounter with a resident is coupled with superb customer service. The High-Rise Concierge role is fast paced, demanding and requires a high level of time management and problem-solving skills.

• Demonstrates superior customer service at all times and a genuine desire to serve.
• Warmly greets and directs residents and guests arriving to or departing from the property.
• Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property.
• Reviews access control cameras frequently and reports any suspicious activity according to the Front Desk procedures.
• PowerPoint support for reports and presentations
• Technology expert, ready to engage with systems and help homeowners with queries.
• Daily walk-throughs of the building to ensure the community is well kept and clean.
• Processing incoming mail and outgoing packages, answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services.
• Possesses in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
• Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property.
• Adheres to all Front Desk procedures including but not limited to reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
• Undertakes administrative tasks related to the Front Desk.
• Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to Lead Concierge and Regional Director.
• Maintains a professional demeanor and polished appearance at all times.
• Follows safety procedures and maintains a safe work environment
• Performs other job-related duties as directed.

• Experience:
• High School Diploma or equivalency required;
  Bachelor’s in Hospitality Management or Business Administration desired.
• A minimum of one year of high-end/luxury hospitality or property management experience is preferred.
• Skills:
• Must possess excellent verbal and written communication skills.
• Must possess strong organizational skills with the ability to effectively manage multiple priorities at once.
• Must be friendly, and courteous, and enjoy working with a variety of people while maintaining a professional demeanor.
• Must be a team player with a strong work ethic.
• Proficiency in Microsoft Office and Information Systems.
• Other Requirements:
• Ability to lift 30-50 pounds.
• Ability to work in an upright standing or sitting position for long periods of time.

• Schedule: Friday, Saturday and Sunday - 6:30am to 6:30 pm
• Pay Range: $15/hour

At Rise AMG, we believe in fostering growth and creating a supportive environment where employees can thrive. As a Rise employee, you will have the opportunity to lead, solve problems creatively, and make a tangible difference in a vibrant community.

Ready to take the next step in your career?
Apply now to join the Rise AMG team and be part of a company dedicated to excellence in property management.