Hotel Manager

Hotel Manager - Eyre Square Hotel, Galway City

Location: Eyre Square, Galway

Reports to: Group Directors and Group Management

Type: Full-time, Permanent

Located in the heart of Galway City, Eyre Square Hotel offers 80 bedrooms, a Merchant Bar & Restaurant, and a reputation for warm, friendly service. This role offers a rare opportunity to lead a city‑centre property with strong local recognition and significant growth potential within the hotel group.

The Hotel Manager will be responsible for the day‑to‑day operation and overall performance of Eyre Square Hotel. This includes delivering excellent guest satisfaction, driving revenue and profitability, ensuring standards, and leading a motivated, service‑oriented team. The role requires a hands‑on, commercially focused leader with strong operational and people management skills.

• Oversee daily hotel operations, ensuring smooth, efficient, and high‑quality guest experiences.
• Maintain and enforce service standards across all departments.
• Lead daily and weekly operational briefings to align the team around key performance objectives.
• Manage departmental budgets and cost control.
• Support sales and marketing initiatives in collaboration with the Group Marketing and Revenue Team.
• Recruit, train, and develop departmental managers and supervisors.
• Foster a positive, accountable, and guest‑focused culture.
• Conduct performance reviews, identify training needs, and implement development plans.
• Ensure full compliance with HR policies, health & safety, and employment legislation.
• Act as the faceownika hotel for guests, partners, and the local community.
• Resolve guest issues promptly and professionally.
• Maintain strong relationships with corporate and local business partners to support repeat and group business.
• Ensure compliance with all legal, licensing, fire, and health & safety regulations.
• Work closely with Maintenance to maintain the building's condition and standards.

• Minimum 3 years' experience as a Hotel Manager, Deputy General Manager, or strong Operations Manager in a 3‑ or 4‑star property.
• Proven track record in operational and financial performance management.
• Strong leadership, communication, and people development skills.
• Excellent knowledge of hotel systems (preferably Opera Cloud, Procure Wizard, and Symphony).
• Strong understanding of F&B operations and guest experience management.