Assistant General Manager

Assistant General Manager

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Position Type: Full time

Compensation: $55,000 - $65,000 per year

Location: Reside Houston Downtown - 401 Louisiana Place

Schedule: Schedule will vary to accommodate business needs and will be posted in advance. Will include weekends. Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.

Reside is an industry leader in the alternative‑accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi‑platform logistics‑based housing solutions that combine the efficiencies and high‑touch service of a small company with the scope and capabilities of a global organization.

The Assistant General Manager (AGM) is responsible for assisting the General Manager in overseeing all aspects of daily operations, sales, and guest services. This position supports multiple departments (including front desk, housekeeping, maintenance, and sales), while ensuring a consistently high level of service aligned with Reside’s standards of professionalism, quality, and guest satisfaction.

• Support the General Manager in the execution of property‑wide operational and strategic objectives.
• Assist in developing, implementing, and monitoring the Annual Sales and Marketing Plan, including market analysis, revenue opportunities, and client development.
• Build and maintain strong relationships with clients, vendors, building ownership, and corporate partners.
• Supervise daily operations across all departments to ensure seamless coordination and efficient workflows.
• Lead, motivate, and coach team members; set performance standards, provide ongoing training, and conduct evaluations.
• Maintain high standards of guest service, anticipating and responding promptly to guest needs to exceed expectations.
• Oversee property maintenance and housekeeping operations to ensure the highest levels of cleanliness, safety, and asset preservation.
• Monitor and analyze operational and financial performance, including preparation of reports such as monthly P&L variance reports, forecasts, and executive summaries.
• Manage staff scheduling, performance, appearance, and compliance with company standards and policies.
• Ensure compliance with all applicable laws, ordinances, codes, and company safety regulations.
• Maintain communication between the property, corporate management, and on‑site team members through regular meetings and reporting.
• Oversee inventory, reservations, and billing processes to ensure accuracy and efficiency.
• Develop and maintain vendor relationships, ensuring quality and cost control in procurement and services.
• Assist in managing budgets and controlling operating expenses, including labor, overtime, and supplies.
• Work with the front desk staff to ensure reservation and billing accuracy, proper training, and high levels of service.
• Assist the General Manager with employee scheduling for all departments.
• Provide additional coverage at the front desk as needed.
• To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions.

• Supervises front desk, housekeeping, and maintenance staff, and may oversee sales and administrative support personnel.
• Provides leadership, guidance, and performance management for employees.
• Responsible for training, scheduling, and ensuring departmental collaboration.

• This position could require minimal travel, up to 10% of the time.

• High school diploma or equivalent required; bachelor’s degree in hospitality management, business administration, or a related field preferred.
• Minimum of two (2) years of experience in hotel or property operations required; four (4) or more years of progressive management experience in hospitality preferred.
• Coursework or trade school experience in related fields preferred.
• CRM, OPERA, GDS, or property management system experience preferred.
• Profes…