Front Office Agent

Front Office Agent - Full Time role at Hyatt Regency

Hyatt Regency Houston Downtown

Join us for this incredible opportunity to be part of our Front Desk team as a Front Desk Agent at Hyatt Regency Houston located in downtown. Not only will you be part of a rock-star team, but you’ll get to be part of a company that has been named one of the "100 Best Companies to Work For®" by Fortune and Great Place To Work.

Hyatt has earned a spot on this prestigious list for 12 consecutive years, making it one of the longest-ranked hospitality brands.

• Welcome guests and complete the registration process with accuracy and professionalism
• Communicate hotel services, amenities, promotions, and local recommendations
• Process payments, issue room keys, and handle guest requests efficiently
• Respond to guest inquiries and resolve any concerns with empathy and urgency
• Maintain a polished and professional appearance and demeanor at all times
• Collaborate with other departments to ensure guest satisfaction and smooth operations
• Uphold brand standards and contribute to a positive, supportive team culture

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance with only 30 day waiting period!
• 401K with company match
• Generous Paid Time Off policy
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meal during shift
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

• A genuine passion for hospitality and a desire to meet the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for extended periods and to lift, push, or pull moderate weight
• Previous customer service experience required; hospitality experience strongly preferred
• Must have open availability including nights, overnights, weekends, and holidays
• Strong service orientation with a positive attitude, professionalism, and eagerness to learn
• Proficient in navigating computer systems and multitasking in a dynamic setting

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• Entry level

• Full‑time

• Management and Manufacturing

• Hospitality

Referrals increase your chances of interviewing at Hyatt Regency by 2x