Front Desk Agent - C. Baldwin Hotel, Curio Collection Hilton
Listed on 2026-01-12
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Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services
Front Desk Agent
- C. Baldwin Hotel, Curio Collection by Hilton
Sage Hospitality Group invites you to join the luxurious 354‑room
C. Baldwin Hotel in Houston, a property that celebrates pioneering spirit and offers 14,000 square feet of meeting space, a hidden speakeasy, a Good2GO Grab & Go concept, and abundant green space.
We are looking for independent thinkers who harness their entrepreneurial spirit to break preconceived notions. We welcome risk takers and creative spirits alike, and we invest in your personal and professional growth.
Join us as a Front Desk Agent/PBX Operator and become an integral part of our guest service team. Candidates must have a minimum of 6 months of front‑desk experience and proficiency in the OnQ/PEP property‑management system. A passion for delivering luxury hospitality experiences is essential.
Responsibilities- Provide a warm and welcoming arrival experience for guests, ensuring an immediate sense of luxury and comfort.
- Efficiently check‑in and check‑out guests, handling payments and accurately using the OnQ system.
- Handle guest inquiries, requests, and special arrangements with keen attention to detail.
- Promote and upsell hotel services, amenities, and packages to enhance the guest experience.
- Maintain the front desk area’s cleanliness and organization to reflect luxury standards.
- Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly.
- Maintain an in-depth knowledge of the hotel’s facilities, services, and local attractions.
- Uphold security and privacy standards to ensure guest safety and confidentiality.
- Foster a friendly, professional, and luxury‑oriented atmosphere for guests.
- Perform other duties on an as‑needed basis.
- Minimum of 6 months of front‑desk experience in a luxury hotel setting.
- Proficiency in using the OnQ/PEP property‑management system.
- Exceptional interpersonal and communication skills.
- Strong problem‑solving abilities and the ability to adapt in a fast‑paced environment.
- Impeccable grooming and professional appearance.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; hospitality or related degree preferred.
- Certification in hotel front‑desk operations is a plus.
- Must be able to read written communiques and view the monochrome computer screen.
- Must be able to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
- Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and communicate both verbally and in writing.
- 90% of shift is standing; bending/kneeling repeated while filing.
- Must reach all areas of the hotel to assist clients.
- Occasional carrying and lifting of files and office items up to 25 lbs.
Prolonged standing at indoor, thermostatically climate‑controlled work station under fluorescent lighting; work inside 95% humidity.
Benefits- Comprehensive health and dental insurance
- 401(k) retirement savings plan
- Generous paid time off and holidays
- Career advancement opportunities
- Employee discounts on Hilton stays
- Ongoing training and development programs
- Tuition reimbursement and additional perks
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