Catering Supervisor

Title: Commercial Village Catering Supervisor

Role

Summary:

We are searching for a talented, motivated and highly detailed Commercial Village Catering Supervisor to join our team to help in the planning & execution of amazing experiences for the FIFA World Cup 26™ Premium Hospitality Programs.

Key Responsibilities:

• Complete and maintain daily KPI tracking worksheets, documenting product usage, service metrics, and operational notes specific to an outdoor, offsite environment.
• Serve as the primary on-site contact for lounge clients, responding quickly to service needs, troubleshooting issues, and escalating concerns when required.
• Mitigate day-of operational challenges—such as weather impacts, equipment needs, or product movement—by coordinating with offsite catering teams, runners, and logistical support.
• Provide clear and timely updates, operational challenges, and recommendations to the Venue Catering Manager throughout the tournament.
• Ensure the lounge is properly set, stocked, and guest-ready each day, maintaining high standards of presentation, cleanliness, and functionality despite variable conditions.
• Uphold all venue, tournament, and safety protocols, including outdoor service standards and compliance requirements for offsite catering operations.

Experience/Qualifications Needed:

• 3–5 years of experience in the catering or hospitality industry, with a focus on offsite/pop up catering and multi‑unit operations.
• Bachelor’s degree in Restaurant Management, Hospitality Management, Food Service, or a related field; or an equivalent combination of education, training, and hands‑on experience.
• Must be comfortable working outside for extended amounts of time.
• Proficient in Microsoft Office Suite, Adobe Acrobat, Zoom, Docu Sign, and Smartsheet, with the ability to manage administrative and operational workflows efficiently.
• Exceptional organizational and process management skills, with a proven ability to follow structured procedures and maintain operational consistency.
• Maintains composure under pressure, consistently delivering high performance and sound decision‑making in fast‑paced, deadline‑driven environments.
• Strong interpersonal, communication, and negotiation skills, with experience resolving conflicts and collaborating across diverse teams.
• Highly reliable with excellent time management, a strong work ethic, and a proactive, motivated approach to responsibilities.
• Flexibility and positive attitude to work long days, evenings, weekends and holidays when necessary.
• Occasionally lift and/or move up to 20 lbs. with or without reasonable accommodation (modify based on country form of measurement).
• The ability to remain in a standing position for extended periods, except where sitting is permitted by law or reasonable accommodation is required.
• Conversational English as a minimum.
• Legally able to work with no sponsorship assistance in Houston.
• Ability to pass Accreditation process.

Seniority Level: Associate

Employment Type: Temporary

Job Function: Other

Industries: Entertainment Providers and Spectator Sports