Front Desk Supervisor

Pyramid Global Hospitality – Front Desk Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, we are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on‑site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success across over 230 properties worldwide. Join our team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company.

The Houston Marriott Westchase is one of the largest full‑service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000‑square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of dedicated hospitality professionals and help us deliver best‑in‑class guest experiences. Located off of Beltway 8 and Westheimer, our friendly and positive atmosphere makes us an ideal place for guests—and employees!

• Actively support the Front Office Manager and other Front Office leaders with day‑to‑day operations and help identify areas for improvement.
• Provide accurate guest room information, hotel information, and details about special events in real time.
• Supervise front‑office operations, ensuring team members follow required best practices, exceed brand standards, and receive training and encouragement.
• Lead by example, providing exceptional customer service in a positive and professional manner.
• Facilitate efficient check‑in and check‑out processes, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Assist when needed and resolve problems, delivering “WOW” service through recovery when necessary.

This list is not all inclusive; additional job functions will be shared during interviews.

The hotel operates seven (7) days a week and twenty‑four (24) hours a day. Due to the seasonal nature and business hours, you may be required to shift schedules and move to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and operational requirements.

• Two (2) years of experience in hotel front‑office operations, in a supervisor or lead role, preferably at a premium full‑service hotel.
• Experience using hotel reservation management software or other relevant programs/technology.
• Advanced understanding of guest services skills and behaviors.
• Strong organizational and people skills, with the ability to multi‑task, adapt, and prioritize in a fast‑paced environment.
• Strong communication skills in English, both verbal and written.
• Ability to initiate and organize tasks independently, making decisions based on guest needs, brand standards, and hotel policies.
• Effective in communicating with guests about concerns using empathy and professionalism to deescalate complaints and resolve issues.
• Capable of identifying service gaps and providing thoughtful guidance and solutions.
• Ability to remain standing for the duration of an 8‑hour shift, walking or stationary as needed.
• Ability to raise, lower, and extend arms to perform essential job functions.
• Ability to lift and carry up to 15 lbs. regularly.
• Knowledge and experience using Microsoft Office Suite products.
• Ability to respond quickly to safety concerns and emergency situations.

Compensation is based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications, and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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