Front Desk Supervisor

Front Desk Supervisor – Pyramid Global Hospitality

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best‑in‑class guest experiences. We are conveniently located off of Beltway 8 and Westheimer.

Our friendly and positive atmosphere makes us an ideal place for guests—and employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you.

The Front Office Supervisor is responsible for overseeing the daily operations of the front office, ensuring exceptional guest service and efficient check‑in and check‑out processes. This role includes supervising front office staff, managing guest inquiries, and supporting the Front Office Manager in maintaining high standards of service and operational efficiency.

This is a Full‑Time position that requires open availability to work AM and PM shifts, with no scheduling restrictions, various days of the week and weekends. Schedules change weekly based on business demands.

• Actively support Front Office Manager, along with other Front Office leaders, with day‑to‑day operations, and help identify areas for improvement as needed.
• Knowledgeable of providing guest room information, hotel information, special events happening at the hotel, and the area, to guests in real time.
• Supervise front office operations, ensuring team members follow the required best practices and exceed brand standards, providing training, support, and encouragement.
• Lead by example, providing exceptional customer service always, in a positive and professional manner, by engaging in and taking a sincere interest in all guests.
• Facilitate efficient check‑in and check‑out processes, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Stepping in to assist when needed and help to resolve problems and “WOW” guests through service recovery when things aren’t quite right.

The hotel functions seven days a week and twenty‑four hours a day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.

• Two (2) years of experience in hotel front office operations, in a supervisor or lead role, preferably with a…