Manager, Cash

Overview

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Your role:

Reporting to the Associate Director, Revenue Cycle Management – Cardiology, the Revenue Cycle Manager, Cash Applications and Patient Financial Assistance (PFA), is responsible for leading and overseeing the strategic direction, operations, and performance of payment, daily reconciliation of EFT and manual posting and adjustments ensuring a 95% accuracy and high volume posting, over payment and denial posting resolution, and all Patient Financial Assistance functions for Bardy Cardiology.

This position also ensures compliance, reporting on key metrics, leading and overseeing the development, delivery, and evaluation of policies and procedures to ensure compliance with third-party billing regulations, efficiency, and effectiveness for all Cash applications, Patient Financial Assistance, and other duties that apply. Manage and oversee end-of-month closing activities.

• Lead and mentor RCM Cash applications and PAS teams across all of Bardy Cardiology to align with the Revenue Cycle Management strategic vision and own the development and execution of Revenue Cycle Management initiatives.
• Lead a team of Supervisors and other direct reports, including but not limited to leading new hire recruitment and selection, employee performance management, coaching, and development to ensure compliance with established business service level agreements, best practice procedures, and government/third-party billing requirements.
• Identify, develop, and monitor key performance indicators and dashboards to identify trends and ongoing continuous improvement opportunities within the department, and escalate issues and recommendations to RCM leadership.
• Ensure that documentation required for cash application is received on time and within the set time frames to reconcile reimbursement.
• Establish team performance standards to optimize team effectiveness and individual productivity. Including development of achievement goals and corrective measures as appropriate.
• Own escalated issues within the RCM Verifications and Authorizations team and act as a decision maker that aligns with policy guidelines.
• Conduct needs analysis on actionable claims data to identify gaps and implement workflow enhancements.
• Collaborate cross-functionally with various departments within RCM and across Bardy leadership.
• Maintain professional and technical knowledge by attending educational workshops, conferences, and other activities when possible.
• Perform special projects and other duties as assigned.

• Bachelor’s Degree or equivalent experience required
• 7+ years Revenue Cycle Management experience required
• 5+ years Supervisor experience required
• Knowledge of federal, state, and local regulations, guidelines, and standards, including a working knowledge of Compliance and HIPAA rules and regulations
• Knowledge of Third-Party Payer rules and regulations
• Knowledge of all revenue cycle functions from end to end, and Third-Party billing systems
• Proficiency in Microsoft Office Software
• Exceptional written, verbal, and interpersonal communication and presentation skills
• Proven change management and strong leadership skills
• Detail-oriented with strong organizational skills
• Collaboration skills working with cross-functional teams

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a…