Nurse Practitioner Clinical Advisor - Senior Community Care - Baltimore, MD

Overview

Optum Home & Community Care, part of the United Health Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual's physical, mental and social needs — helping patients access and navigate care anytime and anywhere. As a team member of our Senior Community Care (SCC) product, we work with a team to provide care to patients at home in a nursing home, assisted living for senior housing.

This life-changing work adds a layer of support to improve access to care. We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together. The Optum SCC ISNP program is a longitudinal, integrated care delivery program that coordinates the delivery and provision of clinical care of members in a facility setting.

The CA is responsible for providing mentoring, coaching and support for Advanced Practice Clinicians (APC) and Registered Nurses (RN) in the field. The ISNP CTM CA is responsible for direct management of Patient Care Coordinators (PCC) in select markets. Additionally, the Clinical Advisor acts as the lead resource supporting advanced illness management and advance care planning for the clinical team.

The CA reports to the Clinical Services Manager (CSM). The CA partners with both the CSM and/or Director of Clinical Operations (DCO) to enhance clinical expertise and adherence to Optum's ISNP Care Team clinical model.

• Set team direction, resolve problems, and provide guidance to members of their clinical team
• Direct supervision and coordination of duties for PCCs, in select markets
• Managerial duties / management of hourly PCC: oversight of required development/annual learning requirements/HR direct (time management, timecard approval, annual review of performance)
• Conduct monthly agenda-driven 1:1 meetings and quarterly performance reviews with each direct report
• Maintain meeting and communication cadence with Optum Care Team to ensure clarity, supervision and metric management
• Adapt departmental plans and priorities to address business and operational challenges
• Clinically mentor/teach team members as appropriate under the direction of CSM
• On-boarding of new clinicians and ongoing development of existing clinicians, in partnership with CSM
• Collaborate with cross-functional partners to meet clinical, growth, and business goals
• Develop innovative approaches and support the implementation and adoption of new clinical and quality initiatives
• Provide coaching, mentoring, and role-modeling using advanced clinical nursing expertise and geriatric/chronic disease management
• Oversee and implement clinical staff development programs in collaboration with market leadership
• Review work performed by others and provide recommendations for improvement in conjunction with supervisor
• Serve as a resource to APCs/RNs for escalated complex and/or clinical issues
• Communicate needs and issues surfaced by clinical staff to site and corporate leadership
• Promote the development of a collegial team for coverage, troubleshooting and brainstorming
• Foster and develop a culture of clinical expertise
• Anticipate customer needs and proactively develop solutions to meet them
• Ensure licensures, credentialing, collaborative agreements, and vaccine statuses are current at all times
• Participates in team coverage of other leaders on PTO and MOD coverage

• Certified Nurse Practitioner through a national board
  • Graduate of an accredited master's degree in Nursing (MSN) or Doctor of Nursing Practice (DNP) and board certified through the American Academy of Nurse Practitioners (AANP) or the American Nurses Credentialing Center (ANCC)
  • Preferred certifications include ANP, FNP, or GNP
• Active and unrestricted APC license in the State of Maryland
• Current active DEA licensure/prescriptive authority or ability to obtain post-hire, per state regulations (unless prohibited in state of practice)
• Ability to gain a collaborative practice agreement, if applicable in your state
• 2+ years of experience as an APC
• Driver's license and…