Ambulatory Service Representative II-Kelsey Seybold Clinic: Sienna

Primary Responsibilities:

• Responsible for providing assistance to patients in a friendly and courteous manner
• Responsible for check-in and check-out functions, including registration and cashiering
• Must maintain a neat and professional appearance and an organized work area

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School diploma or GED
• 1+ years of direct face-to-face customer service experience
• 1+ years of cash handling or collections experience and 6+ months experience in a customer facing role within a medical office, healthcare setting or other service-related industry OR 1+ years of KSC ASR I with 6+ months ASR II cross-training experience and the successful completion of Epic Front Desk Training OR 1+ years of KSC CBO, Managed Care or Contact Center experience
• Demonstrated excellent verbal and written communication skills
• Demonstrated basic Math ability
• Proven knowledge of customer service principles and practices
• Ability to maintain strict confidentiality of all personal/health sensitive information
• Ability to effectively handle challenging situations and to balance multiple priorities
• Experience with computers and Windows-based software including Word and Excel
• Demonstrated fluency in English, verbal and written
• Bilingual English / Spanish

• 2+ years of working in a physician, hospital, or medical office environment to include patient registration, appointment scheduling or medical billing
• 2+ years of insurance and /or managed care experience to include insurance verification and the ability to identify, understand and communicate plan details to patients with HMO, PPO, EPO, Medicare Advantage and other plans
• 2+ years of direct face-to-face customer service experience
• 1+ years of cash handling or collections experience in a medical office setting
• EMR/Epic experience
• Proven basic calculator skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable

At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—and every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Optum Care is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Optum Care is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.