Quality Outcomes Specialist - Perioperative Services

Come lead with us at Houston Methodist Willowbrook Hospital. At Houston Methodist, the Quality Outcomes Specialist position is responsible for assessing and facilitating clinical systems and/or processes to ensure that care delivered is safe, effective, patient-centered, timely, efficient and equitable. This position identifies outcomes variances, takes initiative for timely resolution of potential concerns, and utilizes ability to synthesize an analysis of complex systems, developing and implementing solutions to improve complex processes and goals.

Other responsibilities include supporting and promoting the organization-wide clinical performance improvement/patient safety program and culture; and serving as departmental expert for areas of expertise, sharing knowledge, effective tools and educational materials as appropriate.

Exempt

• Bachelor’s degree in nursing, allied health, healthcare administration, business administration or a clinical discipline required;
  Bachelor's degree in nursing is preferred
• Master’s degree preferred

• Four years of experience in clinical care activities in a hospital setting
• Two years of experience in Hospital Quality Improvement, Case Management or Utilization Management role preferred
• Two years of leadership experience preferred

• None

• CPHQ - Certified Professional in Healthcare Quality (NAHQ) and
• CPSO - Certified Patient Safety Officer (IBFCSM) and
• CPPS - Certified Professional in Patient Safety (IHI)
• RN - Registered Nurse - Texas State Licensure

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Demonstrates knowledge and application of process improvement tools and techniques (statistical process control tools and team tools)
• Demonstrates knowledge of regulatory and accrediting standards as they apply to performance improvement
• Skill in developing and maintaining interpersonal relationships with a wide variety of healthcare professionals and hospital leadership
• Ability to define problems, collect data, establish facts and draw valid conclusions and evidence performance improvement via measurable results
• Ability to enter and abstract data using personal computer, as well as the ability to utilize data to facilitate the improvement and change in processes
• Computer skills to include Excel, Word, and Power Point
• Ability to facilitate performance improvement teams, present data and promote a collaborative approach toward goal achievement
• Ability to work independently and interdependently
• Presentation skills and expertise in designing and implementing teams/educational offerings related to clinical quality

• Leads facility partners to bring expert assessment and problem solving skills to ensure reliable, safe systems of care for all patients.
• Develops and maintains positive working relationships with leadership, physicians, colleagues and peers and works collaboratively to achieve desired outcomes.
• Collaborates and effectively communicates and drives culture of safety and high reliability initiatives; partners with leadership and clinicians to implement improvements. Increases patient safety and evidence based practice awareness and practice among clinicians and staff through mentoring and education.
• Manages project and process improvement expectations to stakeholders, sponsors and others advising them on project progress, potential issues, obstacles, conflicts or challenges.

• Serves as a key quality contact with leadership, managers and staff responsible for the execution of corrective actions initiatives/projects and compliance with customer requirements.
• Supports leadership with the development and implementation of quality improvement and patient safety process changes. Makes recommendations for unit-based process change activities. Evaluates the effectiveness of process change initiatives.

• Facilitates and leads process and performance improvement teams and initiatives. Participates in and facilitates unit-based and departmental process change activities. Evaluates the effectiveness and sustainability of process change initiatives and makes changes as necessary to achieve goals.
• Tracks, analyzes, and uses data for trending and develops appropriate action plans and strategies in collaboration with clinicians and leadership.
• Abstracts pertinent information and enters into department databases using…