Transplant Clinical Assistant

Come lead with us at Houston Methodist Hospital

At Houston Methodist, the Transplant Clinical Assistant position is responsible for assisting the Transplant Coordinators in all activities related to patient care. This position will communicate closely with the Coordinators to provide a continuum of care for the patient. In addition to scheduling procedures and diagnostic testing for patients, the Transplant Clinical Assistant position will assist with prescription refill management per protocol;

including assisting with medication prior authorization as applicable. This position is responsible for updating and maintaining patient s disposition in electronic medical record (EMR) and prepares records for insurance companies for financial clearance. The Transplant Clinical Assistant position prepares letters to referring physicians.

FLSA STATUS Non-exempt

QUALIFICATIONS

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

• Previous experience in a medical office setting preferred

SKILLS AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Demonstrates ability to learn and perform with other pre and post transplant assistant roles
• Adapts to unexpected changes

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

• Utilizes courteous and professional interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality.
• Communicates appointment reminder calls per protocol and follow-up calls for missed appointments per protocol to patients.
• Fosters teamwork approach in all interactions with peers and team members. Anticipates needs of other team members; proactively offers assistance. Provides contributions towards improvement of department scores for turnover/retention/employee satisfaction on unit-based scorecard, i.e. peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Schedules procedures and consults across multiple departments according to protocol during each applicable phase of referral to transplant including order processing management (i.e indicating appropriate billing designation, obtain signatures, fax and scan orders). Prepares letters to referring physicians. Prepares itineraries for transplant protocol testing and appointments and sends to patient. Ensure itinerary is documented/scanned in electronic medical record.
• Responds to patient calls and messages within a timely manner. Diligently reviews and triages the appropriate electronic and traditional fax management. Documents all interactions with patients via electronic medical record (EMR).
• Responsible for clinic prep (including correcting appointment information if applicable) ensuring providers and referring MDs are recorded, appropriate flags are indicated, and gather/scan records and lab/diagnostic results into EMR. Independently follows up to ensure appointment/ testing has occurred; retrieve results for Coordinator to review. Obtains outside medical records and scans appropriately into departmental EMR via manual and medical records retrieval processes.
  
  Facilitates out-going medical records requests.
• Contributes to meeting department and organ program targets for patient satisfaction measures on department dashboard.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Creates, maintains and reconciles patient information in department EMR. Updates and maintains patient disposition in EMR throughout the transplant phases for accurate capture of patient progression.
• Assists with updating EMR…