Practice Manager - Cardiology & CV Surgery; Baytown

Overview

Practice Manager - Cardiology & CV Surgery (Baytown) at Houston Methodist Specialty Physician Group. Join to apply for the Practice Manager - Cardiology & CV Surgery (Baytown) role at Houston Methodist
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At Houston Methodist, the Practice Manager position is responsible for daily clinic activities to maximize patient access and provider efficiency, and for developing processes that deliver a superior patient experience and high-quality care and services. The role also involves developing staffing structures to meet goals of high quality care and patient satisfaction while maximizing revenue through efficient, effective, and compliant procedures.

• Supervise daily work activities of department staff, ensuring quality, productivity, and efficiency. Train and supervise staff and maintain adequate staffing levels and budget compliance.
• Participate in staffing decisions including hiring, coaching, and counseling employees on performance.
• Develop and implement policies and procedures to ensure a safe and effective work environment. Participate in performance improvement activities and support department management to achieve operational goals.
• Participate in management responsibilities such as selection, scheduling, supervision, retention, and evaluation of department employees. Provide development and mentoring of staff and ensure training compliance.
• Foster collaboration and effective communication within and between departments to ensure smooth workflow and problem resolution; model professional communication.
• Establish two-way communication with staff, solicit feedback, and support organizational goals. Coach staff to use efficient communication to maintain a positive team environment.
• Serve as a role model focused on patient care and services; mentor and develop staff to achieve goals and identify developmental needs with action plans.
• Identify and implement process improvements to enhance patient care, staff performance, and operational efficiency.

• People – Manage selection, scheduling, supervision, retention, and evaluation of department staff; ensure training and policy compliance; support staff development and retention.
• Service – Oversee daily department operations, organize workflow, solve problems, and ensure high patient/customer satisfaction; participate in committees as a department voice; support front desk, billing, and clinical teams.
• Quality/Safety – Maintain safe working environment; monitor credentials and compliance with safety guidelines; support performance improvement, data management, and PHI/privacy requirements.
• Finance – Monitor expenditures, optimize productivity and resources, manage billing workflows, and support budget processes with Operations Manager/Administrator; oversee charge capture and payroll compliance.
• Growth/Innovation – Lead change, identify trends, develop team competencies, and pursue process improvements aligned with goals; support EPM/EMR optimization and staff training.

• High School diploma or equivalent;
  Bachelor’s degree preferred

• Three years of healthcare experience, with at least one year in a managerial role; for internal candidates, three years in a relevant field with HM leadership demonstrated

• Practice Management Certification (preferred)

• Ability to safely perform job duties with ongoing competency assessments and evaluations
• English language proficiency sufficient for safety-critical communication
• Effective communication with patients, physicians, families, and staff
• Strong interpersonal skills and leadership with the ability to work in a fast-paced environment
• Flexibility and adaptability; problem-solving under stress; customer service orientation
• Ability to create and maintain a safe patient-focused care environment
• Ability to analyze problems, identify causes, and develop corrective actions

• Work Attire – Scrubs, Business professional;
  Uniform No
• On-Call – Yes
• Travel – May require travel within/around the Houston metro area

Houston Methodist is an Equal Opportunity Employer.