Traveling Optical Support Specialist

Description

• Traveling to surrounding HEA offices to provide coverage as clinic location(s) requires.
• Provide superior patient care services, treating all patients and guests with compassion and respect.
• Communicates effectively with others including but not limited to patients, guests, colleagues, and physicians.
• Ability to work independent & be a self-starter
• Must meet and adhere to HEA’s policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations.
• Other duties as assigned based on business operational needs.
• Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
• Respond to patient's telephone inquiries and voicemails regarding medication, treatment, problems referring to the Optometrist as necessary.
• Close-out daily batches promptly and with accuracy.

• Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
• Respond to patient's telephone inquiries and voicemails regarding medication, treatment, problems referring to the Optometrist as necessary.
• Close-out daily batches promptly and with accuracy.

• Ability to assess and resolve, when possible, patient issues regarding prescription eyewear.
• Provides guidance and retains knowledge of vision insurance policies.
• Review and verify accuracy of eyewear prescriptions.
• Answering phones, collecting payment, processing daily reports, and tracking of prescriptions and frames.
• Manages the efforts for properly filing insurance for eyeglass claims.
• Process patient documentation and update patient demographics with accuracy.
• Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.

High School Diploma or equivalent

ABOC certification by 1 year of employment.

One (1) year office experience. Two (2) years medical office experience preferred.