Team Leader, Patient Transportation

Overview

The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report. MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research, and prevention.

Summary

The primary purpose of the Team Lead is to provide support for Sr. Escorts and supervisors. They conduct rounding, assist supervisors with overseeing patient escorts, and may step in as an escort as needed. The Team Lead is to always provide and display exceptional professional and courteous customer service and demeanor. They oversee patient transportation activities for the assigned shift, impacting patient care and transportation throughout the institution.

The ideal candidate for the Team Leader, Patient Transportation will have 3 years of patient transportation, dispatcher experience, healthcare or related experience, including one year of Lead experience.

Shift / Hours / Location
:
Monday - Friday (9 AM to 6 PM) includes rotating holidays and weekends; 100% onsite. Shift is subject to change based on operational needs. This position is in the Texas Medical Center.

• Serve as liaison between transportation and support services, coordinating shift activities.
• Oversee and plan daily activities for assigned staff.
• Assist in the orientation and training of new escorts.
• Perform daily inspections of assigned areas to ensure compliance and safety.
• Participate in employee performance evaluations.
• Foster strong relationships with peers and customers, promoting collaboration and providing feedback to leadership for service improvement.
• Assist management in resolving complex issues, investigating complaints, and addressing concerns with professionalism and sensitivity.
• Actively participate in departmental and interdepartmental committees, offering insights and recommendations to enhance service delivery.
• Conduct rounding activities to engage with staff and clients, gather feedback, and strengthen departmental relationships.
• Escort ambulatory patients and those traveling by wheelchair, stretcher, or hydraulic stretcher to their destinations safely and efficiently.

• Conduct Audits and Manage Data

• Perform regular audits to ensure compliance with established policies and procedures; identify areas for improvement and report findings to management.
• Accurately enter and maintain data in the AMP system, ensuring all operational activities are documented and reported effectively.
• Prepare and present reports on departmental activities, performance metrics, and workflow efficiencies to management and relevant committees.

• Complete rounding activities to engage with staff and clients, gather feedback, and foster positive relationships within the department.
• Actively participate in departmental and interdepartmental committees, contributing insights and recommendations to enhance service delivery.
• Assist in developing and maintaining staff schedules; update time and attendance software to reflect accurate staffing levels.

• Oversee and monitor daily workflows to ensure adherence to policies and processes, facilitating a smooth and efficient patient transportation experience.
• Serve as a key liaison between escorts, dispatchers, and entry-point staff, ensuring clear communication and coordination of transportation services.
• Support the management of transportation equipment, ensuring all tools and resources are maintained and operational.
• Lead daily huddles to discuss operational updates, address staff concerns, and promote team engagement.
• Provide support in the absence of the supervisor, ensuring continuity of operations and addressing immediate issues as they arise.

Education

Required:

High school diploma or equivalent.

Experience

Required:

3 years of patient transportation, dispatching, healthcare or related experience, including one year in a lead role.

Preferred:
Experience in healthcare or direct patient care.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including…