Guest Services Representative

We are searching for a guest services representative. Someone who will deliver exceptional customer service and enhance patient and family experience within a comprehensive guest services program that helps meet the unique needs of patients and families at Texas Children's Hospital, to include providing directions and way finding, transportation and lodging assistance, as well as patient and family programming.

Think you've got what it takes?

• H.S. Diploma or equivalent required
• 1 year Experience in a healthcare or customer service setting required.

• Serves as central point of contact delivery timely and relevant information and services.
• Provides families with knowledge of parking options, lodging, and local resources as needed over the phone and at welcome desks.
• Supports families by creating awareness of services and resources available within hospital (Social Services, Family Advocacy, Child Life, Language Services, and Spiritual Care) and contacts appropriate departments to assist families.
• May communicate physical directions and verify patient appointment(s) when patients and families call the Texas Children’s appointment line.
• May manage parking validations to for multiple departments.
• May escort families to patients; provides updates to relevant teams via Emergency Code Pager.
• May act as a bilingual resource for teams (valet, security, admissions) needing to communicate non-medical information to families.
• Provides concierge services to patients and families

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research;
Texas Children ’ s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births;
Texas Children ’ s Hospital West Campus, a community hospital in suburban West Houston;
Texas Children ’ s Hospital The Woodlands, the first hospital devoted to children ’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ’ s Health Plan, the nation ’ s first HMO focused on children;
Texas Children ’ s Pediatrics, the largest pediatric primary care network in the country;
Texas Children ’ s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ’ s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.