Patient Services Coordinator

Overview

At MD Anderson Cancer Center, you'll be part of a respected healthcare system where every role directly impacts the patient experience. As a Patient Services Coordinator, you'll help ease the journey for patients and families by ensuring compassionate, seamless care. We offer day-one medical benefits, generous leave programs, tuition assistance, and retirement plans—in a supportive, team-oriented environment that values growth, balance, and excellence.

The Ambulatory Business Services Department plays a vital role in ensuring patients receive seamless, compassionate, and efficient support throughout their care journey. Ambulatory Business Services staff manage the business side of patient care so individuals and families can focus on healing, working closely with clinical teams to reduce administrative stress and ensure access to world-class cancer treatment is as smooth as possible.

• The Patient Services Coordinator will coordinate and schedule patient appointments, diagnostic tests, procedures, and treatments accurately and efficiently.
• Serve as a key contact for patients and families by providing clear communication about scheduling, prepayment, services, and next steps.
• Partner with physicians, nurses, and multidisciplinary teams to support smooth, coordinated care delivery.
• Maintain and update electronic records, physician orders, and appointment templates with precision and confidentiality.
• Process payments, verify insurance information, and reconcile patient accounts as part of the hospital's financial integrity process.
• Ensure that all patient information is handled securely and in compliance with privacy regulations.
• Assist with a variety of administrative or coordination tasks that keep patient services running seamlessly.
• Other duties as assigned.

• The Patient Services Coordinator plays a vital role in ensuring each patient's care journey is positive and stress-free.
• Work in a supportive, team-oriented environment that values communication and mutual respect.
• Access professional development programs and growth opportunities within a leading healthcare organization.
• Enjoy flexible scheduling options designed to suit both patient needs and your personal balance.
• Join a hospital system that prioritizes excellence, innovation, and holistic patient care at every level.

• Outstanding communication and interpersonal skills to engage with patients, families, and healthcare professionals.
• Strong organizational abilities and attention to detail in managing multiple priorities.
• A commitment to maintaining confidentiality, professionalism, and a focus on patient satisfaction.
• Experience with scheduling systems or electronic medical records (EMR) is preferred.

Requires :
High school diploma or equivalent.

Experience :
Three years of relevant work experience. May substitute additional education for required experience on a one-to-one basis.

Must pass pre-employment skills test as required and administered by Human Resources.

This position may be responsible for maintaining the security and integrity of critical infrastructure, and may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws. For more information, see the legal statements of EEO/affirmative action.

• Requisition
• Employment Status:
  Full-Time
• Employee Status:
  Regular
• Work Week:
  Days
• Minimum Salary: US Dollar (USD) 40,000
• Midpoint Salary: US Dollar (USD) 50,000
• Maximum Salary: US Dollar (USD) 60,000
• FLSA: non-exempt and eligible for overtime pay
• Fund Type:
  Hard
• Work Location:
  
  Hybrid Onsite/Remote
• Pivotal Position:
  No
• Referral Bonus Available?:
  No
• Relocation Assistance Available?:
  No