Patient Access Specialist - Optometry Clinic

Department

Optometry Clinic

Commensurate with Experience/Education

Responsible for front desk operations, which include patient scheduling & registration, insurance/eligibility verifications, reminder calls, check in/out, collection of payments, and coverage of phone/fax lines.

• Serve as first point of contact for patients, visitors, staff, students and faculty.
• Answers questions and resolves moderate customer service concerns and refers more difficult issues to manager; adheres to department guidelines on referring patients/visitors to the appropriate area.
• Provides excellent customer and patient services support by setting appointments and providing phone coverage.
• Answers telephone and directs calls to the appropriate staff and relays pertinent information.
• Communicates with customers in a courteous, professional, cooperative and mature manner.
• Retrieves and files medical records, enters/updates patient information, and ensures patient's documents are scanned into the electronic systems.
• Identifies payer source, verifies insurance eligibility, financial status and assigns correct pay type.
• Assists patients with check-in process; checks out patients using electronic medical records system including inputting data, posting charges/payments, and searching and retrieving data.
• Faxes, copies and distributes medical record information for doctors and patients.
• Ensures confidentiality of all medical records and patient information.
• Works as part of a team with all clinic staff including management, nursing, and medical personnel.
• Performs other job-related duties as assigned.

• Cover letter describing the manner in which your experience applies to the posting.
• Resume
• Salary History (list Employer name, dates, and last salary)
• Three work references, including current and past supervisors.
  
  NOTE:
  
  We will maintain your confidentiality and notify you in advance of making contact with any of your references. References will be contacted only after the interviewing process has been completed.

MQ:

Education:

Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED.

Experience:

Requires a minimum of three (3) years of directly job-related experience. Certification/Licensing:
None

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.