Patient Access Representative II- Float Pool

Patient Access Representative II
- Float Pool

Join to apply for the Patient Access Representative II
- Float Pool role at McWilliams School of Biomedical Informatics at UTHealth Houston.

UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. Your role as a Patient Access Rep II serves as the first point of contact for patients and visitors, ensuring day‑to‑day operations run smoothly and that excellent customer service is provided. Travel to other clinic locations is required.

The position is responsible for ensuring medical necessity compliance, verifying eligibility, and posting payments.

• Obtains demographic, insurance, and financial information from patient or guarantor. Enters information accurately.
• Schedules patient appointments and enters required information promptly.
• Explains required forms to patient or guarantor and obtains necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing the Compliance System, and communicating information to patient or guarantor.
• Protects financial integrity by collecting patient liability, establishing payment arrangements, discussing payment options, and screening for eligibility. Completes complex financial counseling including charity applications.
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within required time frames.
• Posts payments in the computer system and generates appropriate patient receipts.
• Communicates in an effective and professional manner with physicians, care management, ancillary departments, nursing units, insurance companies, and patients and their families. Completes thorough and accurate documentation.
• Adheres to all university policies, procedures, and standards, including budgetary specifications, time management, supply management, productivity, and accuracy of practice.
• Promotes individual professional growth and development by meeting requirements for mandatory continuing education and supporting department‑based goals. Serves as preceptor, mentor, and resource to less experienced staff.
• Performs other duties as assigned.

• High school diploma or equivalent.
• Two years of experience in a hospital or medical business office setting.
• Ability to multi‑task and proficient typing/keyboarding skills.
• Exerts up to 50 pounds of force occasionally; up to 20 pounds of force frequently; up to 10 pounds constantly to move objects.

• 100% paid medical premiums for full‑time employees.
• Generous time off (holidays, preventative leave day, vacation, and sick time – about 37–38 days per year).
• Longevity Pay (monthly payments after two years of service).
• Retirement/pension plan.
• Free financial and legal counseling; free mental health counseling services; gym membership discounts; employee discounts (entertainment, car rentals, cell phones, etc.); resources for child and elder care.

UTHealth Houston is committed to providing equal opportunity in all employment‑related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy.

The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.