Patient Liaison - Willowbrook

Overview

Houston Methodist Willowbrook Hospital – Patient Liaison position acts as an advocate for patient issues, interpreting and communicating Houston Methodist's philosophy, policies, procedures and services to patients, their families and visitors. It participates in the resolution of problems to maximize patient and family satisfaction. The Patient Liaison receives grievances, complaints, and concerns from patients, families and others; works with patients and families along with department management for resolution in accordance with HM grievance policy and regulatory guidelines.

As Patient Liaison, this role liaises between Houston Methodist administration and patients, physicians, and other hospital personnel to ensure a satisfying hospital experience from admission through discharge. The Patient Liaison enables patients and their families to obtain solutions to problems by acting on their behalf.