Front Office Coordinator

Overview

Sedation Center Front Office Coordinator (FOC) – The first point of contact for patients and families, responsible for ensuring an exceptional patient experience from check-in to check-out. This role manages the front office operations of the Sedation Center, supports patient scheduling, registration, and financial arrangements, and communicates effectively with patients, providers, and staff. The FOC plays a vital role in maintaining a smooth daily workflow while upholding the company's mission of helping children achieve a lifetime of great oral health.

Work Hours: 7:00am - 3:00pm, Monday through Friday

Travel: Not required

Language Requirement: Must be bilingual and fluent in Spanish

• High School Diploma or equivalent required;
  Associate's or Bachelor's Degree preferred.
• Must be bilingual and fluent in Spanish (required).

• Minimum 2 years of experience in a dental, medical, or healthcare front office role (preferred).
• Experience with patient scheduling, insurance verification, and financial collections.
• Strong communication and customer service skills.

• Ability to effectively communicate with patients and families in both English and Spanish.
• Excellent organizational and multitasking abilities.
• Knowledge of dental/medical terminology, insurance processes, and scheduling systems.
• Ability to remain calm and professional in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.

• Greet and assist patients and families upon arrival to the Sedation Center.
• Handle patient registration, scheduling, check-in, and check-out processes.
• Verify insurance, collect payments, and explain financial responsibilities to families.
• Coordinate patient flow to ensure timely appointments and efficient use of provider schedules.
• Serve as a liaison between patients, providers, and clinical staff.
• Maintain accurate patient records, documentation, and compliance with HIPAA.
• Provide translation and support for Spanish-speaking patients and families as needed.
• Support the office team by answering phones, responding to inquiries, and handling administrative tasks.
• Assist with resolving patient concerns and escalating issues when appropriate.
• Contribute to a positive, welcoming, and professional office environment.

• Sedation Center office environment, primarily desk-based with patient interaction.
• Must be able to work 7:00am - 3:00pm, Monday through Friday.

This job description reflects management's assignment of essential functions. It does not restrict management's right to assign or reassign duties and responsibilities as needed.