Intake Coordinator - Northwest Houston

Intake Coordinator - Northwest Houston 77040

Minivasive Pain & Orthopedics is seeking a full‑time Intake Coordinator to join our team in Northwest Houston (ZIP 77040). The Intake Coordinator will secure and confirm scheduling of initial appointments for new patients, ensuring all necessary authorizations, insurance verification, and communication with referral sources are complete.

• Ensure all necessary authorizations have been obtained prior to scheduling new patients.
• Collect new patient referrals and maintain an up‑to‑date referral log.
• Create new patient charts in Salesforce and eCW with accurate and complete patient information and demographics.
• Schedule and reschedule initial consultations for patients when required.
• Inform and update patients with all necessary appointment information and instructions in a timely manner.
• Takes telephone messages and provides feedback and answers to patients and referral sources.
• Respond to and comply with requests for information via telephone or e‑mail.

• Verify insurance eligibility for upcoming appointments using online portals or by contacting carriers directly.
• Complete verification forms and upload them onto the patient’s electronic medical record (EMR) in eCW.
• Determine patient co‑payments and calculate co‑insurance and deductibles.
• Accurately input insurance coverage details such as co‑payments and deductibles into the EMR.
• Assist the front office with verification questions or concerns.
• Resolve any coverage issues and update the patient EMR.

• Broad knowledge of HIPAA, federal and state regulations.
• Familiarity with in‑network and out‑of‑network insurance, insurance verification, patient responsibility, and prior authorization processes.
• Strong knowledge of computer systems and relevant software applications.
• Exceptional customer service and phone etiquette.
• Excellent verbal and written communication skills.
• Strong attention to detail.

• High School Diploma or GED required.
• Minimum one (1) year of experience in a medical office or facility setting.

• Three medical plans
• Two dental plans
• Two vision plans
• Employee Assistance Program
• Short‑ and long‑term disability insurance
• Accidental Death & Dismemberment Plan
• 401(k) with a 2‑year vesting schedule
• Paid time off (PTO) and holidays

Please visit our website for more information:

Minivasive Pain and Orthopedics is an outpatient clinic network serving the greater local Houston, TX area. Our teams work to deliver personalized and compassionate care to meet each patient’s individualized needs. We welcome talented individuals who are passionate about making a difference and advancing their clinical skill set. Join us and unlock your potential for excellence.

Compensation will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.