Family Services Coordinator

Join to apply for the Family Services Coordinator role at Texas Children’s Hospital

We are searching for a Family Services Coordinator. The role ensures compliance with hospital policies, HIPAA regulations, and assists the Family Services Specialists (FSS) with patient coordination which may include alerting clinical leaders, engaging support teams, communicating to Administration and families, preparing reports for executive groups and making recommendations on process improvements.

• HS Diploma required, bachelor’s degree preferred in business or related field
• 3 years’ experience in face‑to‑face customer service in the healthcare, family services, children’s services, education, hospitality, or entertainment industries required.
• A bachelor’s degree may substitute for 3 years of the required experience.

• Coordinates incoming requests for service.
• Supports communication to departmental leaders, clinical leaders and Administration.
• Prepares reports on patient coordination for departmental leaders and Administration.
• Coordinates patient information databases.
• Assists with patient visits, deliveries, greetings or escorts as needed.
• Coordinates compliance with departmental/organizational policies.
• Identifies issues requiring staff education and clarification.

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.
Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research;
Texas Children’s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high‑risk births;
Texas Children’s Hospital West Campus, a community hospital in suburban West Houston;
Texas Children’s Hospital The Woodlands, the first hospital devoted to children’s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state‑of‑the‑art facility providing world‑class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children’s Health Plan, the nation’s first HMO focused on children;
Texas Children’s Pediatrics, the largest pediatric primary care network in the country;
Texas Children’s Urgent Care clinics that specialize in after‑hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children’s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.
To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.