Medical Receptionist - Willowbrook

Job Description

Medical Receptionist - Willowbrook at Aspire Fertility Austin
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Our experienced and friendly Medical Receptionist will greet and schedule patients and visitors, call patients to remind them of appointments, answer and route calls, make transactions, and keep paperwork organized. Must interact frequently with patients, medical professionals, and supervisors, and must have excellent communication skills and a personable demeanor.

• Answer phone and direct calls or assist patients appropriately, managing continuous flow of information between lab, onsite physician, and other staff while adhering to patient care standards and privacy rights.
• Schedule and confirm patient appointments, check‑ups, and physician referrals.
• Answer telephones and direct calls to appropriate staff in a busy, high‑volume office.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.
• Perform other duties/special projects and tasks as assigned.

• High School Diploma or equivalent.
• Minimum one year of medical administrative or medical call center experience in a busy office.
• Bilingual Spanish is a plus.

7:45 am – 5:00 pm, Monday – Friday.

• Comprehensive health, dental, and vision coverage; basic life insurance, Employee Assistance Program, and long‑term disability insurance. Free employee‑only healthcare coverage available.
• Family building support: fertility benefits, adoption assistance, and surrogacy support.
• Paid parental leave: generous maternity, paternity, and partner leave.
• Paid time off:
  Start with 18 days of PTO annually and 11 paid holidays, including one floating holiday.
• Retirement: 401(k) with company match and full vesting after 2 years.
• Lifestyle spending account: company‑funded reimbursements for well‑being expenses.
• Health savings account (HSA) with regular employer contributions.
• Employee referral program with rewards.
• Continuing education reimbursement and professional development time.
• Premium Calm Health app subscription.
• Employee Assistance Program with Support Linc for emotional and work‑life support.
• Optional coverage: accident, critical illness, hospital indemnity, pet insurance.

Entry level

Full‑time

Health Care Provider

Medical Practices