Patient Scheduler

2 days ago Be among the first 25 applicants

Our New Patient Scheduler – Bilingual / Spanish will ensure positive and proactive communications with prospective and existing patients via inbound and outbound telephone calls and email. The communication should be aligned and focused on providing the best possible patient experience at all times. This position handles all new patient inquiries, obtains patient registration, and reports weekly and monthly data (inquiries and registrations) as requested.

• Timely answering of all telephone inquiries from potential new patients.
• Delivers superior patient service on all inbound and outbound calls/contacts, emails, and/or chat sessions.
• Instructs patients desiring new patient appointments to complete required registration forms (either by internet, email, fax, or mail).
• Logs patient calls daily.
• Routes registration forms to appropriate contact at each location and/or business office representative.
• Maintains monthly log for new patient referral spreadsheet.
• Mail new patient packet to potential new patients when requested.
• Assists supervisor as needed.
• Maintains patient confidentiality.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Soft skills must include empathy and compassion. Must be open to training to ensure the individual is the subject matter expert in proactive fertility care.

• High School Diploma required
• Bilingual (Spanish) required
• 1-2 years patient contact/scheduling experience
• Demonstrated knowledge of HIPAA compliance and requirements
• Ability to exhibit computer proficiency in Microsoft and EMR platforms and programs.
• Superior organizational and time management skills

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. FREE or low-cost employee-only healthcare coverage option is also available.

Family Building Support: Fertility benefits, adoption assistance, and surrogacy support.

Paid Parental Leave: Generous maternity, paternity, and partner leave.

Paid Time Off: 18 days of PTO annually and 11 paid holidays, including one floating holiday.

Retirement Ready: 401(k) plan with company match and full vesting after 2 years.

Lifestyle Spending Account: Company-funded account to reimburse well-being expenses.

Health Savings Account (HSA): Employer contributions to your HSA with every paycheck, if eligible.

Rewards for Connections: Employee Referral Program.

Growth Opportunities: Continuing education reimbursement and time off for professional development.

Premium Calm Health Subscription: Free premium Calm Health app subscription.

Emotional & Work-Life Support: Employee Assistance Program (EAP) with Support Linc.

Extra Peace of Mind: Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Medical Practices