Front Desk Associate

Front Desk Associate

Eye South Partners is seeking a Front Desk Associate to provide exceptional patient service, both in person and over the phone.

Responsibilities include:

• Interview patients or representatives to obtain demographic, financial, and insurance information.
• Verify insurance and collect copays, co‑insurance, and outstanding balances.
• Ensure all patient intake forms are signed and complete.
• Answer multiple phone lines and handle communication via email/fax and solution reach messaging portal.
• Schedule appointments and process medical record requests.
• Coordinate with clinical staff to ensure optimal patient experience.
• Maintain accurate patient demographic and insurance data.
• Accept patient payments.

Education &

Qualifications:

• High school diploma or equivalent certificate.
• Minimum 2 years of experience in a medical office or health care setting.
• Minimum 2 years of health care insurance experience.
• Strong computer skills and minimum typing speed of 30 WPM.
• Excellent customer service and interpersonal skills.
• Dependable, organized, and capable of working independently.
• Professional appearance and a strong desire to assist others.

Preferred

Skills:

• Understanding of medical terminology.

Benefits:

• Medical, Dental, Vision
• 401(k) with match
• HSA/FSA
• Telemedicine
• Generous PTO package
• Employee discounts and perks
• Employee Assistance Program
• Group life/AD&DD
• Short term and long term disability insurance

Salary: $51,000.00 – $56,000.00 per year.

Eye South Partners is an equal opportunity employer and celebrates diversity.