Patient & Community Clinical Educator; PaCE - ILD - Houston-South, TX

Patient & Community Clinical Educator (PaCE) - ILD - Houston-South, TX Description

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in several ways to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance.

Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The Patient & Community Clinical Educator – (PaCE) is responsible for providing ILD Therapeutic Area(s) (TA) disease state and product education and training to internal and external customers. This may include prescribing and non‑prescribing healthcare stakeholders, patients, care partners, consumers, community organizations, and advocacy partners. The incumbent works closely with all functions of the Patient Excellence unit, especially with Access Solutions and Hub partners, to enhance the overall customer and patient experience.

This role may engage with marketplace stakeholders prior to, at the time of launch and after product approval. This position will also support the design and development of TA educational resources, including disease state and management tools, healthcare provider resources, patient, care partner, community advocates, and consumer education materials and product programming.

The Patient & Community Clinical Educator – (PaCE) demonstrates expert knowledge of TA disease state, treatment guidelines, product, supportive care, adverse event management and the marketplace. The incumbent may develop rapport with TA HCP’s, Advanced Practice Providers and support staff. This role may identify and collaborate with local, regional, and national professional societies and organizations to enhance collaborative partnerships and may serve as an educational resource to promote disease awareness and advocacy.

The incumbent may also provide disease state and product education, including regular clinical and resource updates to Specialty Pharmacy partners as well as Hub personnel. The position holder may provide case management support (assessing, planning, implementing and monitoring the support provided to patients throughout their therapeutic journey) this can include disease state and product education.

• Increases disease state and product knowledge to a variety of ILD marketplace stakeholders, which may include patients, HCPs (both prescribing and non‑prescribing healthcare stakeholders), Advanced Practice Clinicians, the multi‑disciplinary clinical team, non‑traditional clinical support teams., extended support staff and community organizations.
• Plays a critical role in the support of marketplace stakeholders by educating on the complexities of treatment and potential for adverse events.
• Participates in customer engagements which may occur prior to, during and post product launch.
• Possessing expert knowledge, may support the design of tools and resources that enhance clinical management of ILD patients, as appropriate.
• Serves as an integrated educational resource for multidisciplinary support staff team members, and as a result, optimizes the delivery of holistic patient support in both academic and community settings.
• Through education, will support safe and responsible utilization of therapy as prescribed by the healthcare team.
• Educates patients and care partners using approved resources tailored to their unique needs and experiences.
• Offers educational support for prescribed medications and ongoing assistance to support patient engagement and therapy and connection to appropriate support services.
• Provides a compassionate, patient‑centered, and empathetic experience virtually, at home, or in healthcare office settings.
• Identifies individual needs of patients and care partners, serving as a continuous resource for…