Coordinator, Patient Accounts Receivable

Job Title: Coordinator, Patient Accounts Receivable

Division: Patient Business Services

Work Arrangement: Hybrid

Location: Hybrid within Greater Houston, TX

Salary Range: $43,065 - $50,665

FLSA Status: Nonexempt

Work Schedule: Monday – Friday, 8 a.m. – 5 p.m.

Requisition

Patient Business Services is seeking a Coordinator, Patient Accounts Receivable to expedite and maximize payment of insurance medical claims by contacting insurance payers and patients by telephone or website.

• Expedites and maximizes payment of insurance medical claims by contacting insurance payers and patients by telephone or website.
• Works on complex and/or specialized cases.
• Provides assistance with inquiries from outside parties regarding account status and possible resolutions.
• Utilizes specialized knowledge of regulatory or contractual billing guidelines to determine an account’s ability to pay after initial rejection from payer.
• Resolves all denials and requests for information, including appeals.
• Identifies trends in payer non‑compliance and informs management accordingly.
• Follows up on outstanding accounts and makes proper notations in EPIC system and logs.
• May provide guidance and technical work direction to less experienced staff.
• Performs other job‑related duties as assigned.

• High School Diploma or GED.
• Minimum of two years of experience working in a medical setting, to include medical insurance and/or accounts receivable follow‑up.

• A/R follow‑up experience.
• Experience speaking with insurance company reps for claim status.
• Experience accessing payer websites for claim information.
• Experience submitting appeals for reimbursement.

This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.

Baylor College of Medicine fosters diversity among its students, trainees, faculty, and staff as a prerequisite to accomplishing our institutional mission and setting standards for excellence in training healthcare providers and biomedical scientists, promoting scientific innovation, and providing patient‑centered care. Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.