OAG; INTERNAL - Child Support | Regional Case Analyst; Quality Assurance Specialist II

INTERNAL OAG EMPLOYEES ONLY

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.

Under the direction of the Regional Director performs complex quality control analysis review work. Assists in identifying trends or problems in office or regional level production and recommends appropriate changes for solutions. Reviews and reports on the region’s compliance with federal, state, and local regulations and policies.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (Use the "Apply for this Job" box below). along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

• Functions as a quality control/case review analyst; identifies trends or problems and recommends appropriate changes
• Completes case readings and contacts various sources to validate information
• Serves on committees and work groups to provide input on the development of policies, procedures and standards
• Conducts timely reviews and reports findings to assist in the development of action plans
• Provides training and technical assistance to office staff
• Develops information management systems to collect and analyze program performance data
• Assists Field Offices as needed with developing and deploying customized macros
• May serve as Notary Public
• Assesses child support cases to determine appropriate action
• Researches case information on the computer, including in the ChAMP system; maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations and other states’ IV-D regulations
• Documents all actions taken
• Performs related work as assigned
• Attends work regularly in compliance with agreed-upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity

• Education:
  
  Graduation from high school or equivalent
• Education:
  
  Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis:
  Child Support Program, investigations, customer service, and auditing
• Experience:
  
  Two (2) years of full-time experience working in the following (or closely related) fields:
  Child Support Program, investigations, and auditing
• Knowledge of Child Support Program policies and procedures
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service
• Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
• Ability to arrange for personal transportation for business-related travel
• Ability to work more than 40 hours as needed and in compliance with the FLSA
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight travel) up to 5%

• Education:
  
  Graduation from an accredited four-year college or university
• Experience:
  
  auditing and investigating, use of Excel and Word Perfect 10, ChAMP and the Texas Child Support Program
• Knowledge:
  Macros
• Skills:
  
  handling complex case inquiries
• Other Language:
  Ability to proficiently read, write, and speak Spanish

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at  Crosswalk/

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER