Health Insurance Member Services Representative

Company

Description:

We’re Sutherland, and we are seeking attentive, empathetic, goal-oriented individuals to support the expanding needs of one of our largest health insurance company customers. In this role, you will be responsible for delivering an exceptional customer experience by responding to calls — and occasionally, email and/or chat — related to benefits, billing and coverage, plan options, claims, payments, finding providers and other general questions.

Do you enjoy helping others, answering questions and resolving problems? Do you have any experience in the healthcare/medical field or are you interested in pursuing a career in the field? Are you looking for an opportunity to build a fulfilling career while working from home
?

Join Us.

When you join us, you’ll enjoy;

• Competitive hourly rate
• Medical, dental and vision benefits
• Paid training & PTO
• Company-provided equipment
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

• High School Diploma or equivalent
• 1-2 years of experience working in a call center environment as a customer service representative
• Active listening, empathy and problem-solving abilities
• Effective verbal and written communication skills; strong typing and analytical abilities
• Multi-tasking skills with a strong attention to detail
• Strong PC and computer navigation skills and experience
• Previous experience in a medical office, including some knowledge of insurance, billing or coding is helpful, with an understanding of the different types of insurance (Medicare/Medicaid, private, commercial and behavioral health) a definite plus.

Sutherland, recently recognized as a Great Place to Work in Canada, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

EEOC and Veteran Documentation:
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional.

If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.

Please note:

YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.