Telecommunications Officer

Thank you for considering a career at Port Houston. We appreciate your interest in joining our team. By applying, you are taking an important step toward advancing your career with an organization committed to excellence.

Port Houston offers competitive compensation, comprehensive benefits, and a diverse, inclusive work environment. Joining our team means embarking on a fulfilling career path with opportunities for growth and impact.
*** Before submitting your application, please ensure your resume is ready for upload in either .doc or .pdf format. Application must be completed in full.
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* Position Summary:

** Supports multiple critical functions to overall Port Houston operations by skillfully managing emergency and non-emergency phone calls.  Receives, evaluates, and prioritizes calls in a timely manner and dispatch personnel to manage and control concurrent communications in an orderly fashion.  Performs administrative duties appropriate to the nature of emergency/non-emergency calls.
** Key Responsibilities/Duties:
*** Operate a multi-channel radio console system
* Dispatch Port Police and Fire units to emergency and non-emergency calls for service; relay radio transmissions as necessary
* Dispatch appropriate Port Houston maintenance personnel to after-hours requests from vessels berthed at Port Houston wharves
* Place calls to outside agencies for assistance when requested to do so by on scene responders whether port related or off duty employment
* Coordinate communications between Port Houston responders and other local, state, and federal agencies
* Monitor Harbor Lights and Automatic Identification System (AIS Live) for vessel traffic within and outside of the Houston Ship Channel
* Continuously track vessel movements (estimated/ actual vessel boarding times & estimated/actual vessel departing times) at the Port Houston wharves
* Verify, confirm, and relay vessel movement with the Houston pilots’ office and/or United States Coast Guard vessel traffic (USCG VTS)
* Document and enter "Vessel Arrival-Departure-Shift" information into Port Houston Navis Express/N4 for every vessel and barge that arrives, departs and shifts at a Port Houston wharves
* Verify and confirm vessel spotting instructions to Port Houston police officers upon a vessel arrival via daily ship traffic sheets
* Record air draft/wind draft readings for operations, United States Coast Guard vessel traffic (USCG VTS), and the Houston Pilots office
* Maintain daily wharf and ship reports by posting vessel movements at Port Houston wharves; review for completeness and accuracy
* Update all electronic databases concerning barge operations
* Create water service ticket for fresh water for vessel agents/billing customers for water sales
* Monitor TLETS and NLETS for pertinent communications from other states and federal agencies
* Monitor TCIC and NCIC databases at all times for incoming messages, urgent broadcasts, etc.
* Enter property reported stolen to PHA police department into NCIC and TCIC databases
* Conduct and verify wants, warrants and stolen checks via state and national crime databases of individuals and property at the request of Port Houston police officers
* Monitor Port Houston radio frequencies assigned to contact security in the event assistance is needed at Port Houston gates
* Monitor multiple radio channels to include channel for events that request Port Houston resources for assistance, participate radio test and conduct drills when required
* Monitor close circuit tv cameras for general/suspicious activities on Port Houston cameras
* Verify credentials when checking in and out keys and wristbands
* Maintain security records for the police department, Port Houston gates, and security
* Assist with Emergency Management functions during Emergency Operations Center activations
* Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you)
* Perform other duties, as required
** Education/

Experience:

*** High School diploma or GED equivalent required
* Some college preferred
* 1+ years of related emergency dispatch experience required
* Texas Department of Public Safety TCIC/NCIC full…