Senior Manager

I. Job Summary

Provides strategic leadership over customer payment behavior, channels, and methods to guide payment strategy in a rapidly evolving payments environment. Leads initiatives to optimize payment acceptance, expand digital adoption, enhance customer experience, and manage cost, risk, and reliability across all payment options.

• Monitors payment market trends, emerging payment technologies and regulatory and economic shifts in payments landscape
• Partners cross-functionally with Digital, Finance, Customer Team, Legal and 3rd party partners to adapt payment strategies, improve payment success rates, and ensure secure, compliant and efficient payment operations that support both customer needs and organizational financial objectives
• Establish and track key performance indicators that improve speed and accuracy of decision making around customer payments
• Develop and execute enterprise payment strategies aligned with customer behavior, cost efficiency, and revenue assurance goals
• Oversee performance of all payment channels and methods, including digital, payment, bank, in-person and 3rd party platforms
• Lead initiatives to expand and optimize digital and self-service payment options while reducing friction and failure points
• Manage payment risk, fraud prevention, and controls to protect the customer and the organization
• Govern payment policies, vendor relationships, and contract negotiations to ensure scalability, resilience, and cost-effective payment processing
• Drive continuous improvement through automation, data analytics, and process redesign to enhance payment accuracy and operational efficiency
• Advise and assist in the Payment Card Industry (PCI) compliance filing annually in partnership with Digital, Finance and 3rd party partners
• Assist leaders of Credit, Collections and Cash Applications in strategic initiatives around payments and process automation, analytics and optimization

• Bachelor's Degree (accredited) in Accounting, Business Administration or similar area of study
• High School Diploma or GED (accredited) and four years of relevant experience
• 7 years of previous experience (in addition to education requirement)

• Master's Degree in Accounting, Business Administration or similar area of study

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Talking
• Hearing

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

ABOUT WM WM ( ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada.

With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America.

WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit  .

Equal Employment Opportunity

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