Billing Coordinator

Position Summary

With general direction, this role performs a variety of routine and non‑routine complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms and is responsible for related activities. This role typically entails responsibility for customer accounts with complex billing arrangements due to contractual or statutory requirements.

• Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system.
• Researches and resolves routine and non‑routine billing questions and discrepancies. Determining the appropriate adjustment codes to process the transaction.
• Reviews invoices for completeness and accuracy, and follows up with customers or other division staff/management to resolve identified discrepancies.
• May calculate and prepare manual billings for non‑routine, complex billing arrangements.
• May gather and summarize supplemental billing information to accommodate customer billing requirements.
• Reviews various billing system reports to identify billing discrepancies and makes corrections as appropriate to ensure accurate billing following standard operating procedures.
• Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings, performing basic and routine research to resolve differences or unidentified/misapplied payments.
• Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advices to accompany payments sent to the lock box or corporate office.
• May accept credit card payment from customers over the phone and process recurring payments.
• May complete customer set up in company billing system(s).
• Acts as a resource for less experienced personnel within the division or other divisions, answering questions and providing training and support for others.
• Performs other job‑related duties as assigned.

• Directly related experience in which incumbents have worked with customers in a billing function in a service‑based industry.
• Thorough knowledge and understanding of billing transactions and processes.
• Intermediate level MS Excel skills.
• Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner.
• Effective interaction and communication with division managers as well as customers in a professional manner.
• Ability to demonstrate initiative to thoughtfully research and follow up on non‑standard situations to ensure compliance with company policies and procedures.
• Good math aptitude and the ability to work accurately with numbers.

• High school diploma or G.E.D.
• 18 months of related billing experience.

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short‑ and long‑term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).
• Benefits:

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status or spouse, genetic information, or any other characteristic protected by applicable law.

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry‑leading commitments to advance circularity and support decarbonization help deliver on our vision to partner with customers to create a more sustainable world.

• Safe:
  We protect the livelihoods of our colleagues and communities.
• Committed to Serve:
  We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible:
  We take action to improve our environment.
• Driven:
  We deliver results in the right way.
• Human‑Centered:
  We respect the dignity and unique potential of every person.