Senior Associate, Client Operations

Senior Associate, Client Operations

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

We’re seeking a future team member for the role of Senior Associate, Client Operations to join our Structured Debt Client Platform team. This role is located in Houston, TX
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In this role, you’ll make an impact in the following ways:

• Work with external clients to resolve complex day‑to‑day issues and direct them to appropriate resources at BNY Mellon.
• Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
• Provide individuals at assigned clients information related to BNY Mellon’s products and services representing an array of lines of business and geographies, leveraging an in‑depth understanding of broader BNY Mellon services and offerings.
• Lead and participate in internal activities and initiatives designed to improve the client experience and help develop process improvements.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 5‑7 years of total work experience preferred.
• Advanced problem‑solving skills, judgment, and experience to analyze information and deliver high‑quality service to a specialized client base.
• No direct reports; provides guidance to less experienced team members.
• Client Service/Operations experience within financial services is strongly preferred.
• Corporate Trust background strongly preferred.
• CLO/CDO background strongly preferred.
• SOLVAS background preferred.
• Finance/accounting, compliance/reporting, reconciliation background experience strongly preferred.

Benefits include highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.