Part-Time Business Operations Associate

7114 - Houston North - 16110 North Fwy, Houston, Texas, 77090

Car Max, the way your career should be!

Provide iconic customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal processes, including alternative delivery transactions. Under general supervision, responsible for cash management, processing and auditing of paperwork associated with sales, and providing iconic customer service by answering questions and handling incoming calls.

• Assists store personnel and all store departments in their daily functions while adhering to Car Max guidelines.
• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining paperwork processes.
• Seeks win/win solutions for the customer and partners appropriately.
• Accurately processes paperwork associated with retail/wholesale automobile sales and appraisal purchases including daily reporting, records management, coordinating with banks for financial information, obtaining required signatures and information regarding registration and/or titling, processing reassignments, and auditing completed paperwork.
• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention.
• Processes paperwork affiliated with state titling and registration agencies. This may include submitting paperwork necessary to title and/or register a vehicle for a customer after the sale.
• Mentors new Business Operations Associates and trains other store departments on Business Office processes and procedures.
• Administrative responsibilities may include, but are not limited to: copying, filing, reconciling dealer plates, and effective data entry in Microsoft applications as well as proprietary systems.
• Answers multi-line phone system, responds to callers’ needs, and directs calls as appropriate.

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records.
• Use resources and partnership to balance the needs of the customer and the business.
• Understand numeric filing system.
• Effectively use word processing, spreadsheet and other programs, displaying intermediate PC skills.
• Multi-task in a high energy, fast-paced, team‑oriented work environment.
• Lift objects that weigh as much as 15-20 lbs.
• Speak and listen effectively in dealing with both internal and external customers, in person and over the phone.
• Complete Car Max provided training on the functional areas of the Business Office, allowing for cross‑training and full coverage of Business Office activities.
• Develop partnerships with other departments inside and outside of the store in order to provide iconic customer service.

• Pleasant but noisy office environment.
• May require walking or standing for extended periods of time.
• Flexible work hours with shifts that include nights, weekends, and holidays.
• Wears Car Max clothing (acquired through the company) at all times while working in the store.

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.