Community Lead, N Franklin

Community Lead, 401 N Franklin Street – Common Desk

Join the Community Team at Common Desk, a WeWork company, where we create workspace communities that foster belonging and hospitality. Since opening in 2012, our co‑working spaces aim to make every visit a positive experience.

The Community Team is customer‑focused, confident and warm. Working at the location level, Community Associates and Leads “do a little bit of everything” to ensure no stone is left unturned.

• Build a welcoming community by planning and hosting events and everyday interactions.
• Ensure the location runs smoothly, with well‑maintained processes, stocked supplies and inventory.
• Handle day‑to‑day duties including sorting mail, answering phone calls and emails, making coffee, and giving tours.
• Cover the front desk during business hours and act as an on‑site point of contact on the member floor or Hospitality Bar.
• Man the Fiction Coffee outpost (if applicable) to provide excellent espresso‑based drinks.
• Execute marketing and sales tasks with the Senior Community Manager—manage the sales pipeline odst in Salesforce, post to Facebook, schedule events.
• Review monthly membership trends to guide ad allocation.
• Conduct new member orientations, educate members on policies, and encourage app usage.
• Effectively off‑board members—collect keycards, keys, and deliver remaining mail.
• Report on and forecast rent roll and budget.
• Manage monthly invoicing and payables approval.
• Conduct tours for potential new members, tailoring benefits to their needs.
• Lead and manage the Community Associate, handling time off and expenses in Workday.
• Communicate location needs to internal departments and outside vendors.

• Customer‑centric, member‑focused, consistently enhancing everyone’s workday.
• Own hospitality initiatives in the space.
• Create a sense of belonging for all.
• Maintain and clean assigned areas according to Common Desk standards.
• Be flexible and open to innovative solutions that improve building health.
• Present well through appearance and dress.
• Communicate clearly and effectively to upper management and internal departments.
• Maintain company standards and expectations.
• Work strategically and make confident decisions with tact.
• Possess passion and commitment to the business.
• Be a self‑starter, dependable, and solutions‑focused.
• Adhere to community rules, guidelines, and best practices to optimize member experience.
• Operate with understanding, active listening, patience, empathy, and kindness toward customers and staff.
• Show willingness to learn; share and receive feedback in an open‑minded culture.
• Help create a collaborative, joy‑filled environment through events, networking, and introductions.

• Consistently deliver legendary hospitality to every guest and member.
• Create a robust and vibrant community with occupancy levels meeting or exceeding budget.
• Achieve exceptional member retention and satisfaction scores.
• Support a member‑first culture among staff.
• Maintain a functional, clean environment focusing on operational excellence.
• Live out our company values:
  Keep it real, value everyone, serve first, develop others, challenge norms, have a blast, and do what it takes.

• Customer Focus – deliver strong customer relationships and solutions.
• Situational Adaptability – adapt approach and demeanor real‑time.
• Resourcefulness – deploy resources effectively and efficiently.
• Drives Engagement – create a climate that motivates people to achieve objectives.

• Bachelor’s Degree or equivalent experience.
• 2+ years of hospitality or similar experience.
• Proficient local language and understanding of local culture.
• Excellent interpersonal and networking skills.
• Strong verbal and written communication skills.
• Strong organizational skills with the ability to multitask projects from start to finish.
• Attentive to detail and manage tasks efficiently.
• Enjoy and thrive at continually growing relationships.

Base Pay: $44,000 to $47,000

Incentive Compensation: WeWork employees may join an incentive plan specific to the role. Details provided upon força employment.…