AP Help Desk Specialist

AP Help Desk Specialist

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Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

We’re looking for a detail‑oriented, customer‑focused Accounts Payable Specialist with strong organizational skills and a professional, solutions‑driven approach. This role is responsible for managing AP inquiries and transactions, ensuring accurate payment processing, banking transfers, and issue resolution while delivering exceptional service to internal teams and external vendors.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward‑thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

• Answer calls from internal and external sources regarding AP status of invoices and checks.
• Process check void requests and stop payments.
• Sort incoming mail.
• Perform banking transfers, including stop payments, ACH pay transfers, confirmation of positive pay file transfers, outstanding payments, duplicate payments, and other research issues.
• Escalate unresolved issues as necessary to the AP Supervisor and/or the AP Manager.

• High school diploma required; some college or college degree is nice to have.
• Minimum of 2 years of customer service experience.
• Previous experience in a retail banking or finance, accounts payable or accounting environment preferred.
• Working knowledge of Microsoft Excel (sorting, filtering, formulas, data analysis).
• Ability to work both independently and collaboratively in a team‑oriented environment.
• Ability to multitask, prioritize, and work independently or in a team environment under tight deadlines.
• Effective communication skills, both verbal and written.
• Strong customer service orientation and professional demeanor when interacting with internal teams and external vendors.
• Superior organization and prioritization skills with a high level of attention to detail.
• Excellent verbal and written communication skills with clients and all levels of internal employees.
• Self‑motivation and exceptional follow‑through skills are a must.
• Ability to work through difficult tasks in a professional manner.
• Must be able to pass a criminal and financial background screening.

• HEALTH:
  Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA).
• YOURSELF:
  Free concert tickets, generous paid time off including paid holidays, sick time, and personal days.
• WEALTH: 401(k) program with company match, stock reimbursement program.
• FAMILY:
  New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support.
• CAREER:
  Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment.
• OTHERS:
  Volunteer time off, crowdfunding match.

Live Nation is an equal opportunity employer. We hire and promote employees based on their experience, talent, and qualifications for the job and do not tolerate discrimination toward employees based on age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or…