Senior Voice Engineer

Job Description:

Responsible for designing, implementing, and managing advanced voice communication systems and technologies. You will leverage your expertise in voice engineering to ensure high-quality, reliable, and efficient voice services across the organization. This role involves troubleshooting complex voice issues, optimizing system performance, and leading projects to upgrade or deploy new voice solutions.

Key Responsibilities:

Voice System Design & Implementation:

• Design and implement voice communication systems, including VoIP, PBX, SIP, and unified communications solutions.

• Develop and execute deployment plans for new voice technologies, ensuring minimal disruption to ongoing operations.

System Maintenance & Optimization:

• Monitor and maintain the performance of voice systems to ensure reliability and quality.

• Perform regular system updates, patches, and configuration changes to optimize performance and security.

Troubleshooting & Support:

• Diagnose and resolve complex voice communication issues, including call quality problems, connectivity issues, and system errors.

• Provide advanced support for escalated voice-related incidents and work closely with other IT teams to resolve cross-functional issues.

Project Management:

• Lead and manage voice-related projects, including system upgrades, migrations, and integrations.

• Coordinate with vendors, stakeholders, and internal teams to ensure project milestones and deliverables are met.

Documentation & Reporting:

• Maintain comprehensive documentation for voice systems, configurations, and troubleshooting procedures.

• Generate and analyze reports on system performance, usage, and incidents to inform strategic decisions.

Innovation & Research:

• Stay current with emerging voice technologies and industry trends.

• Evaluate and recommend new tools, technologies, and methodologies to enhance voice services and support organizational goals.

Skills/

Experience:


Minimum of 5-7 years of experience in voice engineering. Proven experience with VoIP, PBX systems, SIP trunking, and unified communications platforms.