Control Specialist

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What's your calling? For the men and women of Fairbanks Morse Defense it's the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We're one of the nation's leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard.

When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it's like to be a part of the Fairbanks Morse Defense team here:

Exciting News!

Fairbanks Morse Defense is currently providing all newly hired Controls Specialists a $5,000 sign-on bonus - and after completing 12 months of full-time employment, you'll receive an additional $5,000 retention bonus!

Summary

A Controls Specialist (CS) is responsible for installation, commissioning, scheduled, and emergency service on products serviced by Fairbanks Morse Defense commensurate with appropriate certification.

The CS is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The CS is also required to maintain continuous communication with Regional Offices and their direct manager.

Principal Duties and Responsibilities

Role

• Conduct installation, testing, and troubleshooting services for the control systems on FMD engine lines
• Rely on experience and judgment to plan and accomplish goals
• Diagnose problems and develop solutions for qualified engines
• Work independently on qualified engines
• May occasionally be assigned to shop duties such as general machining, part inspections, assembly, testing, and warehouse work

Technical

• Stay current on Engineering Change Orders, Field Service Change Notices, and Service Information Letters
• Document work performed on Service Reports and write Condition Found Reports

Safety

• Operate safely in accordance with published safety guidelines
• Wear appropriate PPE per company policies
• Report all work-related accidents or injuries immediately
• Complete annual safety training requirements per the regional safety schedule

Administration

• Provide accurate and timely reporting (timecards, expense reports, mileage, project closures, etc.)
• Obtain and maintain certification based on internal Service Progression Requirements
• Provide estimated time of arrival to the customer when applicable
• Maintain company property (vehicle, credit cards, PPE, test equipment, laptop, etc.)

Customer Satisfaction

• Communicate effectively with internal and external customers
• Complete and provide maintenance documentation upon assignment completion
• Strive to provide all customers with a "first time fix"
• Maintain customer satisfaction rates according to company guidelines

Performance

• Maximize productivity by combining service opportunities
• Complete all work efficiently and on schedule
• Maintain productive utilization rate per company guidelines
• Follow company dress code and safety regulations
• Adhere to escalation processes and procedures
• Communicate effectively at all levels within the organization
• Serve as a role model and lead by example in all aspects of the job
• Conduct yourself with professionalism and high-quality service delivery
• Manage stressful customer situations with diplomacy
• All other duties as assigned

Qualifications and Educational Requirements

Education and Experience Requirements:

• High School Diploma or GED required
• Prior FMD Associate Controls Specialist experience preferred
• One or more of the following required:
• Associate Degree in Automotive Technology, Diesel Technology, or Power Generation Technology with four years' experience in a related field (including two years of electrical/motion controls experience), or
• Four years' experience in a related field (including three years of electrical/motion controls experience)

Additional Requirements:

• Knowledge of two- and four-stroke engine operating theory (preferred)
• Basic understanding of gas compression and related hazards (preferred)
• Understanding of electrical systems and associated hazards (required)
• Proficiency in using electrical test equipment, including:
• Multimeters
• Pressure calibrators
• Signal generators
• Process meters
• Ability to read and interpret mechanical and electrical line diagrams and blueprints
• Diagnose and repair electrical problems
• Working knowledge of pneumatic, PLC, and electronic engine controls, including:
• Electrical circuit diagnosis and meter usage for:
• VDC, 12
  
  VDC, 24
  
  VDC, 125
  
  VDC, 120
  
  VAC, 240
  
  VAC, 480
  
  VAC, 3 phase
• Allen Bradley PLC (RSLogix 500 and RSLogix 5000) or equivalent
• HMI programming (Panel Builder 32, Factory Talk View ME) or equivalent
• Automation system diagnosis and…