Regional Field Service Planning Coordinator

Wärtsilä is an innovative technology company known forbeing a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834.

Together, we can create new business opportunities and a more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

To maintain the growth trajectory of the U.S. lifecycle business, Operation Region North looks to add this position to take the planning phases of services off all Operations Coordinators. This additional position is a COGS position and strengthens the team and services overall. The new Operations Planning Coordinator will focus on maintaining and growing Field Service operations from existing accounts through active collaboration with our Account Manager, Sales Support, and Coordination teams while also working diligently to support our Field Service Engineers.

We need to increase focus on customer satisfaction and continue driving our internal teams to ensure the continued growth of EB Services.

Our mission is to lead the world to a 100% renewable energy future. We are now looking for a dynamic high performer to join our fast paced and exciting Energy Business - Regional Operations North Team. We are a SMART technology company that empowers our people to collaborate and shape our markets, so that we can have a sustainable impact on society.

Our field service engineers & superintendents are regularly assigned to attend to our customers’ installations for complex equipment installation, commissioning, troubleshooting and repairs for many days or weeks at a time.

The Field Service Planning Coordinator is responsible for planning, scheduling, and coordinating field service activities, including engine overhauls and maintenance tasks. This role ensures timely execution of work for both transactional and agreement customers while optimizing resource utilization and maintaining high customer satisfaction.

• Scheduling & Planning:
  • Develop and maintain detailed schedules for engine overhauls and field service activities.
  • Coordinate with internal teams to ensure resource availability and adherence to timelines.
  • Serve as the primary point of contact for scheduling updates and changes.
  • Align overhaul plans with customer operational requirements and contractual obligations.
  • Ensure all planning activities comply with safety standards and company policies.
• Performance Monitoring:
  • Track schedule adherence and identify improvement opportunities.
  • Report KPIs related to planning accuracy, on-time delivery, and customer satisfaction.

• Education: Bachelor's degree in Business Administration, Engineering, or related field (or equivalent experience).
• Experience:
  • 2+ years in planning, scheduling, or coordination roles within field service or industrial operations.
  • Knowledge of engine overhaul processes is preferred.
• Technical
  
  Skills:
  
  
  • Proficiency in scheduling tools and ERP systems (e.g., SAP, Oracle).
  • Strong MS Excel and data analysis skills.
• Soft Skills:
  • Excellent organizational and time management abilities.
  • Strong communication and customer service orientation.
  • Ability to work under pressure and adapt to changing priorities.

• Experienced in Project Management and Planning
• Detail Oriented and exceptionally organized
• Fluent in English. Spanish, and/or French is a plus
• Knowledge of MS Power Point, MS projects, Excel and Word
• Able to create complex Gantt charts and schedules
• Ability to…