Customer Technical Quality Engineer

Job Description

1.

Position Summary:

The Customer Technical Quality Engineer (CTS & Claims) owns the end-to-end customer claims and failure analysis process for Manuli, Ryco, and Techmaflex products across the Americas. This role combines hands‑on technical investigation, first‑level failure analysis oversight, and customer‑facing root cause leadership into a single accountable position.

2.

Roles and Responsibilities:

• Own customer and internal quality claims from receipt through closure.
• Act as the primary technical interface with customers, including OEM and multinational accounts.
• Lead customer communications related to failure analysis, corrective actions, and preventive actions.
• Conduct on‑site customer visits to validate product application, installation practices, and operating conditions.

• Oversee First‑Level Investigation (FLI) performed by CTS Technicians.
• Perform advanced technical analysis of returned components.
• Validate sample handling, documentation, and evidence integrity.
• Coordinate testing requirements with plants and technical centers

• Lead structured Root Cause Analysis (8D).
• Validate root causes and corrective actions.
• Escalate systemic issues and recommend preventive measures.

• Maintain claims data, KPIs, and timelines in HDQ.
• Analyze trends and support ISO 9001 audits.

3.

Qualifications & Skills:

• Bachelor’s degree in Mechanical Engineering or equivalent.
• 3+ years in quality or failure analysis roles.
• Experience leading 8D RCA.
• Knowledge of hydraulic systems and hose construction.
• Strong technical writing skills.
• Fluent in Spanish (spoken and written).
• Valid passport with ability to travel throughout North and South America.

• Hose, hydraulic, or fluid power industry experience.
• Multinational customer exposure.