Senior Service Coordinator

Responsibilities

• Responsible for Coordination of any or all of these three functions within Service:
  The daily coordination of service activities, daily coordination and resolution of warranty issues, or processing all parts quotations and sales.
• Respond to customer‑initiated product performance issues.
• Investigate and report the root cause and responsibility of warranty issues.
• Determine product adherence with purchase order requirements.
• Process warranty order entry documentation.
• Coordinate with sales, purchasing, production, and field service personnel to facilitate warranty resolution requirements.
• Receive warranty requests for investigation and resolution.
• Record all warranty information for statistical review.
• Review Service sales inquiries.

• BS degree in Mechanical or Electrical Engineering.
• Minimum 5 years of experience in a manufacturing environment in either service, sales, or warranty.
• Minimum 0-3 years experience in a leadership role.

• Skilled with Microsoft software such as Excel, Word, and Outlook.
• Ability to prioritize and manage multiple tasks simultaneously.
• Strong analytical skills.
• Good oral and written communication skills.
• Good organization skills
• Must be responsible and dependable.
• Strong interpersonal skills.
• Must have demonstrated excellent leadership skills.

• Temperature controlled working environment. Some outside activities may be required.
• This position may travel out-of-town to attend training and meetings.
• Typical office environment: may experience minor discomfort from extensive use of a computer display and keyboard; travel between buildings on campus and between campuses.

• Maintaining body equilibrium and agility to prevent falling when walking, standing, crouching, ascending or descending stairs.
• Sitting, standing and walking for long periods of time.
• Typing, punching or applying pressure to an object with fingers and palm.

In our 75+ year history, Powell has always known that our employees are at the heart of our success. Without question, we have the most talented people in all parts of our organization. As a manufacturer, we recruit and hire experienced and knowledgeable applicants to ensure our product is engineered, fabricated, and assembled to customer specifications!

Powell’s culture has and will always be founded in our "can do" attitude. If we can imagine it, we can do it. Become a part of our story and let us help you write yours. Hard work pays off in all our teams, with opportunity for advancement and promotion without sacrificing work‑life balance. Successful candidates must have a legal authorization to work in the United States on a full‑time basis, with only those candidates selected for interview contacted.

Powell offers comprehensive health insurance for you and your family, 401k savings, annual bonus potential, generous paid time off, professional development opportunities, company-sponsored wellness programs, and a collaborative work environment.

EOE Protected Veterans/Disability

If you need an accommodation in the hiring process, you may contact . Application status inquiries will not be accepted in this manner.

• Job Identification 6694
• Job Category Service
• Posting Date 01/13/2026, 02:58 PM
• Job Schedule Full time
• Job Shift 1st Shift
• Locations 7232 Airport Blvd - Dock C, Houston, TX, 77061, US