NAM-Lead Service Manager

Lead Service Manager

Driving Outage Excellence Through Safety Leadership, Technical Mastery, and Customer Partnership

Transforming Complex Outages into Seamless, On‑Time, High‑Quality Customer Success

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Baker Hughes is a global energy technology company serving the oil and gas sector across more than 120 countries. The Commercial & Sales organization drives growth by building strong customer partnerships, commercializing hydrocarbons, and delivering integrated equipment and service solutions. With a focus on digital transformation and energy transition, the team leverages data‑driven insights to optimize sales performance and maximize customer value.

Lead Service Manager you will coordinate and oversee work with a customer. Job role may include sales, job design, execution, and follow‑up activities. Provides the planning necessary for the job including instructions to the crew and equipment used. Coordinates and directs the activities of service operators. May evaluates individual performance levels of the crew and trains operators to improve their job performance.

• Assuring flawless outage execution & lead highest Safety / Quality managements & performance.
• Assuring outage duration on time delivery, customer issue resolutions, & delivering highest customer satisfaction & best in class services.
• Maintaining good relationship with customer by having regular site visits, periodic meetings discussing outage preparation and post outage review with customer.
• Managing & driving outage events executions (Planned/Emergent/Upgrade) including SoW, outage preparation, organization from start to finish, supervision, outage planning schedule, outage duration & optimizations, outage cost & productivities, resources selection (FSE, craft labor, contractors, suppliers), tooling, logistics, mobilization planning, JCE reviews, manage on job cost tracking, outage reconciliations, pre/post outage meetings with customer, and events close out, implementing lesson learned & FMEA.
• Supporting outage scoping, site survey & condition check, preliminary safety and risk analysis to identify potential issues or obstacles.
• Ensuring proper execution documentation is prepared, used, reviewed, stored and delivered including SQCPs, Field Procedures, Quality Procedures, HSE, FME and Customer Outage Reports.
• Working with web systems applications such as P6(Primavera), MS Project, FAP, Oracle Field Services, Field Services Portal, for proper allocation, preparation & planning.
• Responding to forced outages/emergency promptly, be on site when needed, investigate/escalate site issues বাড়ন the units to operating conditions in a timely manner.
• Responsible for the daily coordination of fulfilment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory shops. Work closely with the shop to resolve issues, represent customers in production meetings, and communicate status to the customer. Review business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction.
  
  Complete customer and internal paperwork. Coordinate shop and/or program reviews and customer visits at the site as necessary.
• Communicating across direct organization. Presents to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
• Handling latitude in project techniques. Project process requires choosing right approaches.
• Handling diverse clients in a region. Follows frameworks to get through the processes. There is room for negotiating and client specific conditions.

• Have a bachelor's degree in engineering from an accredited university or college (or Technical 2‑year degree or equivalent with 2+ years of experience).
• Have 2+ years of experience in Project Management and have an experience leading and executing projects.
• (offset) Have minimum of 2 years of experience with rotating equipment.
• Have experience leading and executing projects.
• Have an ability to document, plan,…