Inside Sales​/Quoting Specialist

Inside Sales - Quoting Specialist

Job #: 34253

Bonus and growth potential: 50K+ with experience.

This role plays a critical role in supporting service operations by managing parts procurement, preparing accurate service and repair quotes, and reviewing technician service reports to identify additional work opportunities. This role acts as the operational bridge between field technicians, vendors, and customers, ensuring timely pricing, material availability, and revenue capture from recommended repairs and maintenance.

• Source, price, and order generator parts and consumables (OEM and approved aftermarket)
• Maintain relationships with vendors, distributors, and manufacturers
• Track parts availability, lead times, and backorders to support service scheduling
• Maintain accurate parts records within ERP/service management systems
• Assist with inventory planning and stock recommendations for commonly used parts

• Generate accurate and timely quotes for:
  • Generator repairs
  • Preventive maintenance recommendations
  • Corrective actions identified during service visits
  • Capital repairs and component replacements
• Ensure quotes align with pricing standards, margins, and contract terms
• Coordinate with operations and sales teams to prioritize and deliver quotes quickly
• Revise quotes based on customer feedback or updated scopes of work

• Review technician service reports, inspection findings, and load bank results
• Identify recommended repairs, deficiencies, or follow-up work requiring pricing
• Proactively convert service recommendations into actionable quotes
• Clarify scope, labor, and material requirements with technicians as needed
• Ensure no billable work or repair opportunity is missed

• Serve as a liaison between:
  • Field service technicians
  • Operations managers
  • Sales and account management teams
• Support scheduling and job readiness by confirming parts and pricing
• Assist with customer communication related to quotes, parts availability, and scope clarifications

• Maintain clean documentation for quotes, parts orders, and service follow-ups
• Support continuous improvement of quoting templates, parts lists, and workflows
• Assist with reporting on quote volume, conversion rates, and parts usage trends

• 2+ years of experience in power generation, industrial service, heavy equipment, or similar field
• Strong understanding of generator systems (diesel, natural gas, critical power preferred)
• Experience with parts sourcing and vendor coordination
• Proven ability to generate accurate service and repair quotes
• Strong attention to detail and organizational skills
• Comfortable reviewing technical service reports and translating findings into scopes of work
• Proficiency with Microsoft Office (Excel, Outlook, Word); ERP or service management software a plus

• Experience working with generator OEMs (CAT, MTU, Cummins, Kohler, etc.)
• Familiarity with preventive maintenance contracts and service agreements
• Background in critical facilities, data centers, telecom, or mission‑critical environments
• Prior experience supporting field service technicians or operations teams

• Detail‑oriented and highly organized
• Strong written and verbal communication skills
• Ability to manage multiple priorities under tight deadlines
• Customer‑focused mindset with strong follow‑through
• Team‑oriented with a proactive, problem‑solving approach

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