Technician, Field Service - Regional TX
Listed on 2026-01-17
-
Energy/Power Generation
Field/Service Technician
Technician, Field Service - Regional (Spring, TX)
Job Location:
US-TX; # of Openings: 1;
Job : ;
Category:
Technical Services;
Travel: 75%+
Find a Better Way...
...to use your skills and experience.
This is the time to let your talent come to life. To maximize your knowledge and use it for the greater good. To work with the best professionals using state-of-the-art technology, and improve lives with your innovative ideas and ambitious dreams. Find a better way: the Sysmex Way.
...to improve the lives of others.
Headquartered in Kobe, Japan, Sysmex is located in Lincolnshire, Illinois. Renowned worldwide for the very finest in quality, innovative diagnostic equipment and information-management systems, we apply science to enhance the quality of life on a global scale. Our agile, resourceful team is committed to realizing critical breakthroughs in laboratory diagnostics, information technology, workflow analysis and life sciences for the clinical laboratory.
...to build a promising future.
ResponsibilitiesWe currently have a great opportunity for a Regional Field Service Technician. We currently have a great opportunity for a Field Service Technician. The Field Service Technician (FST) is responsible for developing the knowledge and expertise needed to move into a Service Engineer (SE) position and service the Sysmex product lines. The FST will undergo extensive training to prepare for future SE positions as they become available.
During the training period, the FST will travel frequently throughout the U.S., when not attending formal training classes for the purposes of mentoring and job shadowing. Upon completion of the training program, the FST will be utilized to supplement existing territories, support emerging territories and other field needs until they assume a permanent assignment in a U.S. service district. This includes the opportunity for relocation.
The FST is expected to move into an open SE position in a service district as they become available.
- Install, maintain, and repair Sysmex instruments and systems, including:
- Identifying and analyzing instrument problems.
- Repairing to meet specifications.
- Performing pre-installation site surveys, installations, scheduled maintenance, and approved modifications in accordance with Sysmex policies.
- Scheduling modifications as indicated in the Technical Service Bulletin (TSB) and Engineering Change Request (ECR) processes.
- Monitor and respond to communication devices during all scheduled times.
- Perform duties within defined service standards, including but not limited to on-time and within labor hour goals for scheduled maintenance, demand service events, installations, and first-visit repair rates.
- Support and provide ownership of technical issues at existing customer sites.
- Work cross-functionally with other Sysmex Associates to ensure total customer resolution and maintain a highly satisfied customer base.
- Miscellaneous duties include:
- Maintain expenses within guidelines
- Maintain high level of customer account management and organization skills
- Maintain control of parts inventory and all company property
- Perform duties in such a manner as to develop confidence, promote goodwill, and maintain or improve credibility with regard to quality of products and customer service.
Percentage of Travel: Up to 50% within the United States during training
Physical Risk: Regular exposure to risk that may require alertness, but with minimal precautions.
Physical Demands: Moderate physical activity. Routine handling of objects 21 to 50 pounds; continuous (at least 80% of time) walking or inspections, keyboard or CRT work. May require periods of moderate discomfort due to noise, dust, lighting and/or other conditions.
For more information on our Field Service Technician Program, please visit (Use the "Apply for this Job" box below)..sys
Qualifications- Associates degree or 0-3 years required experience in Biomedical Engineering, Electronics, Clinical Laboratory Science which may include experience in the Armed Forces. Bachelor's degree preferred.
- Electronics and/or laboratory science.
- Completion of Sysmex-certified instrument training.
- A valid driver's license or ability…
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